Summary: The role of Contact Centre Delivery/Project Manager involves managing the delivery of contact centre solutions, primarily integrating AWS with MS Dynamics. This is a 3-month initial remote contract with occasional travel requirements. The position emphasizes the delivery of various workstreams, including telephony, chat solutions, and mobile applications for pensions administration. Pensions experience is highly desirable for candidates applying for this role.

Key Responsibilities:

• Manage the delivery of contact centre specific workstreams integrating AWS with MS Dynamics.
• Oversee the configuration of telephony solutions tailored to client specifications.
• Implement core chatbot and webchat capabilities for voice interactions.
• Facilitate workforce management solutions for the contact centre.
• Deliver internal web applications for account, contact, and case management for pensions administrators.
• Develop a knowledge base and interaction management system for the Digital Engagement Team.
• Lead the delivery of a member mobile app based on broader digital product functionalities.
• Utilize pensions experience to enhance project outcomes.

Key Skills:

• Experience in delivering contact centre specific workstreams.
• Proficiency in integrating AWS with MS Dynamics product suite.
• Knowledge of telephony, chatbot, and workforce management solutions.
• Ability to deliver internal web applications for pensions administration.
• Experience in developing mobile applications for member engagement.
• Pensions experience is highly desirable.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other