Compute Operations Manager (VMware, Windows & Linux)

Compute Operations Manager (VMware, Windows & Linux)

Posted 1 day ago by Ztek Consulting

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Remote
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Summary: The Compute Operations Manager is a client-facing leadership role responsible for managing enterprise compute infrastructure across VMware, Windows, and Linux platforms. This position requires strong technical expertise, delivery governance, and stakeholder management skills to ensure high availability, security, and operational excellence. The role involves overseeing operations, client relationships, team leadership, and incident management within a managed services environment. The ideal candidate will have extensive experience in IT infrastructure and compute operations leadership.

Key Responsibilities:

  • Lead operations for VMware (vSphere, ESXi, vCenter), Windows Server environments, and Linux platforms (RHEL, CentOS, Ubuntu).
  • Ensure 24x7 availability, performance, and stability of compute services.
  • Drive SLA adherence, uptime targets, and operational KPIs.
  • Act as the primary customer-facing contact for compute services.
  • Lead service review meetings, incident reviews, and continuous improvement initiatives.
  • Translate business requirements into technical solutions.
  • Manage and mentor multi-skilled teams (VMware + Windows + Linux admins).
  • Oversee L2/L3 support teams in a global delivery model (onshore/offshore).
  • Lead resolution of critical incidents across platforms and ensure timely RCA and preventive actions.
  • Govern change management activities and maintain operational runbooks and SOPs.
  • Drive automation initiatives using PowerCLI, PowerShell, Python, and Shell scripting.
  • Monitor infrastructure using enterprise tools and publish dashboards and reports.
  • Ensure compliance with security policies and audit controls.

Key Skills:

  • Strong expertise in VMware vSphere, Windows Server, and Linux administration.
  • Knowledge of backup & DR tools, storage, and networking fundamentals.
  • Proficiency in scripting languages such as PowerShell, PowerCLI, Python, and Bash.
  • Experience with ITSM tools like ServiceNow.
  • Strong understanding of ITIL processes and managed services delivery models.
  • Excellent communication and presentation skills.
  • Proven ability to manage client expectations and escalations.
  • Analytical problem-solving and decision-making skills.
  • Ability to work in high-pressure environments.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Hi,

I would like to share an excellent opening Contact Compute Operations Manager (VMware, Windows & Linux) do go through the details and kindly send me the updated resume.

Location : Remote
Type of Hire : Contract
Mode of interview : WebEx / Teams

The Compute Operations Manager is responsible for managing enterprise compute infrastructure across VMware, Windows, and Linux platforms, ensuring high availability, security, and operational excellence. This is a client-facing leadership role requiring strong technical depth, delivery governance, and stakeholder management skills in a managed services or COE environment.

Key Responsibilities

1. End-to-End Compute Operations

  • Lead operations for:
    • VMware (vSphere, ESXi, vCenter)
    • Windows Server environments
    • Linux platforms (RHEL, CentOS, Ubuntu)
  • Ensure 24x7 availability, performance, and stability of compute services
  • Drive SLA adherence, uptime targets, and operational KPIs

2. Client & Stakeholder Management

  • Act as the primary customer-facing contact for compute services
  • Lead:
    • Service review meetings (weekly/monthly governance)
    • Incident reviews and RCA discussions
    • Continuous improvement initiatives
  • Translate business requirements into technical solutions
  • Maintain strong client relationships and drive customer satisfaction (CSAT)

3. Team Leadership & Delivery

  • Manage and mentor multi-skilled teams (VMware + Windows + Linux admins)
  • Oversee L2/L3 support teams in global delivery model (onshore/offshore)
  • Drive:
    • Skill development and cross-training
    • Resource planning and capacity management
  • Ensure adherence to operational processes and service quality standards

4. Incident, Problem & Change Management

  • Lead resolution of critical incidents (P1/P2) across platforms
  • Ensure timely RCA and preventive actions
  • Govern change management activities (patching, upgrades, migrations)
  • Maintain and improve operational runbooks and SOPs

5. Platform Management & Engineering

  • VMware:
    • Cluster, host, and VM lifecycle management
    • HA/DR (vMotion, DRS, SRM basics)
  • Windows:
    • Server administration, patching, Active Directory coordination
  • Linux:
    • OS administration, patching, performance tuning
  • Collaborate with:
    • Storage, network, security, and cloud teams

6. Automation & Transformation

  • Drive automation using:
    • PowerCLI, PowerShell, Python, Shell scripting
    • VMware Aria / vRealize
  • Implement:
    • Self-service provisioning
    • Auto-remediation and monitoring optimization
  • Reduce operational effort and improve efficiency

7. Monitoring, Reporting & Governance

  • Monitor infrastructure using enterprise tools (vROps, OEM, etc.)
  • Publish dashboards and reports:
    • SLA/KPI metrics
    • Capacity & utilization
    • Incident trends
  • Ensure compliance with:
    • Security policies
    • Audit and regulatory controls

Required Skills & Expertise

Technical Skills

  • Strong expertise in:
    • VMware vSphere (ESXi, vCenter, clusters, HA/DRS)
    • Windows Server (2012/2016/2019/2022)
    • Linux (RHEL / Ubuntu / CentOS administration)
  • Knowledge of:
    • Backup & DR tools
    • Storage (SAN/NAS) and networking fundamentals

Automation & Tools

  • Scripting:
    • PowerShell / PowerCLI (mandatory)
    • Python / Bash (preferred)
  • ITSM tools:
    • ServiceNow (or equivalent)
  • Monitoring:
    • vROps, SCOM, SolarWinds, or similar

Process & Framework

  • Strong understanding of ITIL processes
  • Experience in managed services / COE delivery model
  • Exposure to SLA-driven environments

Leadership & Soft Skills

  • Strong communication and presentation skills
  • Proven ability to manage client expectations and escalations
  • Analytical problem-solving and decision-making
  • Ability to work in high-pressure environments

Experience Required

  • 10 15 years of IT infrastructure experience
  • 5+ years in compute/platform operations leadership
  • Experience managing VMware + Windows + Linux environments
  • Prior experience in client-facing managed services roles (mandatory)

Education & Certifications

  • Bachelor s degree in IT / Computer Science or equivalent
  • Preferred certifications:
    • VMware VCP
    • Microsoft (Windows Server / Azure Admin optional)
    • Red Hat (RHCSA/RHCE preferred)
    • ITIL Foundation

Key KPIs

  • SLA compliance (Availability, MTTR)
  • Incident reduction & RCA effectiveness
  • Automation adoption (reduced manual effort)
  • Customer satisfaction (CSAT)
  • Platform performance and utilization optimization

Nice to Have

  • VMware NSX / Horizon knowledge
  • Cloud exposure (Azure / AWS VMware)
  • Experience in transformation / migration projects

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