Our client, a globally leading financial and tax software provider, is looking to hire a Community Manager. This is a remote role, and supporting pacific business hours.
Contract duration: 6 months
As a Community Manager, you will serve as a digital community moderator, driving user engagement across product forums, championing the voice of the customer, and collaborating with cross-functional teams to resolve emerging issues.
What You Will Be Doing
- Moderate community forum discussions and triage inbound questions from professional tax clients using Sprinklr
- Champion the customer voice by providing empathetic customer success support to tax preparers and accountants
- Collaborate cross-functionally to submit bugs, escalate product issues, and coordinate rapid solutions with internal teams
- Foster community safety and health across digital product spaces while keeping a consistent brand voice
Required Skills & Experience
- Bachelor’s degree or equivalent practical experience
- 3+ years of professional social media community management and online moderation experience
- Hands-on experience utilizing community management platforms (Khoros, Salesforce, Gainsight, Sprinklr)
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.