About Inform
Hey, we are The Inform Team, and we’re glad you’re considering applying for this role.
Driving change. Empowering people. Unlocking value.
We are a Microsoft partner specialising in the people side of AI, digital and Modern Work transformation.
We help organisations move from technology ambition to practical, secure and measurable value by bringing together strategy, change, communications, learning, adoption and AI-enabled delivery.
Our work is rooted in a simple idea: technology only creates value when people understand it, trust it and use it confidently in the flow of real work.
That is why our approach is people-first, outcome-led and grounded in the realities of how organisations operate.
What we offer
Because we embrace the opportunities from the technology we help roll out, we have flexible working patterns to fit in with your travel, families, personal development and other activities.
We think this helps our team be the fully rounded experts our clients need.
Alongside generous pay, we try to create a learning and social environment.
So while we have a working-from-anywhere set up, you will feel connected and supported.
We give you company leave between Christmas and New Year, monthly staff recognition rewards, contributory pension, private medical care, death-in-service cover and support for your learning and development.
Our support for employees under the WeCare scheme offers a range of benefits, including access to legal advice and online GP appointments.
Some of our team are trained mental health first aiders and we’re always reviewing how we support people’s wellbeing.
On top of your salary, we offer referral fees to employees and contractors.
We also consider ways to support our team as situations arise – for example we offer paid jury service of up to ten working days.
Our clients depend on our people, and our people should be able to depend on us; as we grow, we continually assess the package we offer.
The role and responsibilities
Job type Permanent employed role (job share considered)
Salary £38,000 per annum
Hours 40 hours per week
We're looking for a Communications and Engagement Coordinator to join one of our dedicated government delivery teams.
This is an exciting opportunity for someone early in their communications career to gain experience on one of the UK's most significant digital transformation programmes.
Working alongside experienced change and communications professionals, you'll help deliver the communications and engagement activity that supports users through large-scale organisational and technology change.
You'll be responsible for creating, publishing and coordinating communications that ensure people understand what's changing, when it's happening, and what they need to do.
This role is heavily focused on execution and delivery.
You'll be part of a structured programme with established processes, communication schedules and governance, making it an ideal opportunity to learn while contributing to a high-profile project.
You’ll be responsible for: Communications Delivery
- Create and publish communications across multiple channels.
- Produce migration communications, countdown messaging and user notifications.
- Produce migration and hypercare communications, including countdown messaging, user updates, and post-migration guidance.
- Adapt approved content for different audiences and stakeholder groups.
- Ensure communications are accurate, timely and aligned to programme schedules.
- Develop user focused content including FAQs, news stories, blogs, case studies and standard responses.
Change Support
- Support change managers and communications leads with programme activities.
- Help coordinate engagement campaigns and awareness activities.
- Assist with stakeholder communications planning.
- Support programme readiness and adoption activities.
Digital Channels
- Publish and maintain content within SharePoint, Microsoft Teams and Slack.
- Monitor the programme engagement mailbox, triage queries, draft replies and escalate issues.
- Support communications governance and content management.
- Maintain distribution lists and communications schedules.
- Ensure content is accessible and user-friendly.
Programme Coordination
- Manage communications trackers and content calendars.
- Support programme show and tell activity, including content gathering, slide preparation and follow up communications.
- Support reporting and management information activities.
- Assist with community and champion network coordination.
- Work alongside programme delivery teams to accommodate changes in migration schedules and user cohorts.
Quality Assurance
- Review communications prior to publication.
- Ensure consistency of terminology, messaging and branding.
- Support document management and version control activities.
About you
Our values are critical to delighting our clients and to our success.
We have three core values we expect you to demonstrate and support in what you do and how you do it: Working together, Doing the right thing, Delivering with creativity and passion.
Your attitude is as important as your experience, though to deliver well, we’re looking for someone who has:
Essential
- Experience in communications, employee engagement or change management
- Excellent written communication skills
- Experience using SharePoint, and collaboration tools including Microsoft Teams
- Strong attention to detail
- Highly organised with the ability to manage multiple deadlines
- Understanding of Microsoft 365
- Able to work in a structured, process-driven environment
- Positive attitude and willingness to learn
- Strong interpersonal skills
Desirable
- Experience supporting technology or transformation projects, including Microsoft 365 programmes
- Experience working within public sector environments
- Self-motivation and independence.
- This is a home-working position, you need to be happy in your own company and able to thrive in a virtual working environment
- Good all-round people and organisational skills and able to work in a team
- A positive and enthusiastic problem solver with a proactive nature
- The ability to prioritise and manage high volumes of workload
- A natural ability for engaging with senior stakeholders and end users