Summary: The Collections Agent role at an alternative Financial Services firm involves managing outstanding payments from business customers. The position requires initial in-office training in Bristol, followed by fully remote work for the remainder of the 2-month contract. Candidates should possess experience in handling vulnerable customers and demonstrate strong communication skills. The role emphasizes empathy and effective problem-solving in financial discussions.

Key Responsibilities:

• Responding to enquiries from customers experiencing financial difficulties
• Utilising constructive conversations to find suitable payment solutions for missed payments
• Setting up payment plans
• Displaying compassion and understanding towards vulnerable customers
• Recording conversations and administrative actions within relevant systems
• Identifying and escalating any risks

Key Skills:

• Experience assessing affordability and working with vulnerable customers in Financial Services
• Excellent communication skills and telephone manner
• Substantial outbound call experience
• Highly punctual and well-organised
• Passionate about delivering good service

Salary (Rate): undetermined

City: Bristol

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Finance