Technical & IT Skills (Must-Have)
- Strong understanding of IT systems and architecture
- Experience working with:
- Infrastructure, Cloud, or Application platforms
- APIs, integrations, and data flows
- Security concepts (vulnerabilities, incidents, access, compliance)
- Familiarity with SDLC, DevOps, and CI/CD pipelines
- Experience with incident, problem, and change management
- Ability to translate technical concepts for business stakeholders
Tools & Platforms
- Jira / Azure DevOps (stories, epics, sprint tracking)
- Confluence / SharePoint (documentation)
- ServiceNow (incidents, changes, requests, VITs)
- MS Project / Smartsheet (planning & timelines)
- Visio / Lucidchart (process & architecture diagrams)
- PowerPoint (executive-level communication)
Soft Skills & Leadership
- Strong facilitation and negotiation skills
- Ability to manage ambiguity and shifting priorities
- Proactive problem-solving and decision-making
- Excellent verbal and written communication
- Ability to challenge assumptions constructively
- Stakeholder confidence and executive presence
- Ownership mindset and accountability