CLM Business Solution Manager (w/m/d)

Summary: The CLM Business Solution Manager is responsible for overseeing proof-of-concept execution and ensuring alignment between CLM tool capabilities and business requirements within the Pharma/Health Sciences sector. This role involves leading cross-functional workshops, managing stakeholder engagement, and ensuring compliance with testing standards. The position requires a strong understanding of CLM processes and effective knowledge transfer to support the transition to a permanent business solution manager. The role is remote-friendly and offers a duration of 6 months with potential for extension.

Key Responsibilities:

• Coordinate and oversee the proof-of-concept execution across procurement, quality, and contract functions.
• Validate that CLM tool capabilities align with business requirements.
• Support business case development and ensure alignment with digital strategy and stakeholder priorities.
• Lead cross-functional workshops to align and optimize business processes with CLM tool functionality.
• Act as the bridge between the business and implementation partner to ensure practical, scalable process design.
• Promote digital process efficiency and identify areas for simplification and automation.
• Drive structured stakeholder engagement across Procurement, Quality, and Contract teams (not Legal).
• Ensure all user and business requirements are properly captured, prioritized, and tracked.
• Serve as the central point of contact to coordinate input from site and global stakeholders.
• Oversee testing preparation and execution to ensure full compliance with CSV (Computer System Validation) standards.
• Review and ensure traceability of business requirements to test cases and validation deliverables.
• Coordinate with implementation partner to align testing timelines, responsibilities, and reporting.
• Ensure business and technical knowledge captured during the design and PoC is transferred effectively to the team.
• Prepare for handover to the future system owner and permanent business solution manager.
• Support development of SOPs, documentation, and training material in collaboration with the implementation partner.

Key Skills:

• 7+ years' experience in business process management or solution ownership within Pharma/Health Sciences.
• Strong understanding of CLM processes in quality, procurement, and contract administration (excluding legal focus).
• Experience supporting PoC initiatives, vendor evaluation, and digital solution implementations.
• Knowledge of CLM tools (e.g., Icertis, Agiloft, Veeva, DocuSign CLM) and their capabilities.
• Familiarity with CSV principles and GxP compliance expectations in system testing.
• Proven ability to engage and align global stakeholders and manage functional requirements.
• Skilled in cross-functional communication, knowledge transfer, and transition planning.
• Fluent in English; experience working in matrix and regulated environments is essential.

Salary (Rate): £100 per hour

City: Basel

Country: Switzerland

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

CLM Business Solution Manager (w/m/d)

Location: Global / Remote flexibility

Duration: 6 months (potential extension)

Start Date: Immediate availability

Key Responsibilities:

PoC Validation & Business Case Support:

* Coordinate and oversee the proof-of-concept execution across procurement, quality, and contract functions.

* Validate that CLM tool capabilities align with business requirements.

* Support business case development and ensure alignment with digital strategy and stakeholder priorities.

Business Process Alignment & Optimization

* Lead cross-functional workshops to align and optimize business processes with CLM tool functionality.

* Act as the bridge between the business and implementation partner to ensure practical, scalable process design.

* Promote digital process efficiency and identify areas for simplification and automation.

Stakeholder Engagement & Requirements Management

* Drive structured stakeholder engagement across Procurement, Quality, and Contract teams (not Legal).

* Ensure all user and business requirements are properly captured, prioritized, and tracked.

* Serve as the central point of contact to coordinate input from site and global stakeholders.

Testing Oversight & CSV Compliance

* Oversee testing preparation and execution to ensure full compliance with CSV (Computer System Validation) standards.

* Review and ensure traceability of business requirements to test cases and validation deliverables.

* Coordinate with implementation partner to align testing timelines, responsibilities, and reporting.

Knowledge Transfer & Transition Planning

* Ensure business and technical knowledge captured during the design and PoC is transferred effectively to the team.

* Prepare for handover to the future system owner and permanent business solution manager.

* Support development of SOPs, documentation, and training material in collaboration with the implementation partner.

Key Requirements:

* 7+ years' experience in business process management or solution ownership within Pharma/Health Sciences

* Strong understanding of CLM processes in quality, procurement, and contract administration (excluding legal focus)

* Experience supporting PoC initiatives, vendor evaluation, and digital solution implementations

* Knowledge of CLM tools (e.g., Icertis, Agiloft, Veeva, DocuSign CLM) and their capabilities

* Familiarity with CSV principles and GxP compliance expectations in system testing

* Proven ability to engage and align global stakeholders and manage functional requirements

* Skilled in cross-functional communication, knowledge transfer, and transition planning

* Fluent in English; experience working in matrix and regulated environments is essentia

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