Our client is a fast-growing insurtech company changing how people protect their homes.
They’re building a claims team that puts customers first, and they’re looking for a hands-on claims specialist to help shape it.
This is a chance to own claims from start to finish, improve how things work, and help build a claims function as the business scales.
Role
Claims Handler
Start Date: ASAP
Duration: 6 Month Contract
Location: Remote / Work from home full time - all tech provided
Day Rate: Dependent on experience
Company culture: Growth, change, exciting projects, and a close-knit, high-performing team
What you’ll be doing
- Running your own caseload of home insurance claims, from the first call through to final settlement, and getting customers the right result quickly
- Working with outsourced claims partners: reviewing the cases they escalate and holding them to high standards
- Improving response times and service levels by owning key claims processes, both internal and with partners
- Finding smarter, simpler ways of working that save time and improve customer outcomes
- Working with Product, Underwriting and Tech on projects that shape the claims journey as the business grows into new areas
What you’ll bring
- Experience handling personal lines claims, ideally home insurance
- Real pride in your technical knowledge, and enjoyment in guiding customers through what can be a stressful time
- Excitement about helping a growing business bring more of its claims handling in-house
- Clear, confident and empathetic communication, written and spoken
- Energy for a fast-moving, scale-up environment and a keen appetite to learn
- A team-first attitude, comfortable working across functions to solve tricky problems
- A genuine belief that the customer comes first
Applicants must be immediately available or on a notice period of 1 -2 weeks to be considered for this role.
Offers are subject to successful background checks and employment references.