Position Summary
We are seeking a detail-oriented and analytical Product Analyst to join our team in supporting digital authentication projects. This role involves gathering requirements, analyzing business processes, and ensuring a smooth integration of identity and access management solutions across multiple channels. The ideal candidate will play a key role in improving authentication workflows and defining user journeys to enhance security and user experience.
Key Responsibilities
- Collaborate with stakeholders to elicit, document, and validate business and technical requirements for the identity and access management platform.
- Analyze current authentication and authorization workflows to identify opportunities for process improvement.
- Assist in mapping user journeys and defining use cases for login, registration, password management, and multi-factor authentication across all channels.
- Work with project managers, developers, and quality assurance teams to ensure accurate implementation and testing of requirements.
- Monitor project progress, identify risks, and communicate issues to ensure timely resolution and escalation.
- Support user acceptance testing (UAT), including providing training and documentation for business users and support teams.
Required Qualifications
- Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
- At least 2 years of experience as a business or product analyst, preferably with digital authentication or identity management projects.
- Strong understanding of concepts related to digital access and security protocols such as OAuth, SAML, and OpenID Connect.
- Fundamental knowledge of identity provider platforms, multi-factor authentication policies, and adaptive/risk-based authentication strategies.
- Basic working knowledge of Splunk and SQL for querying, analysis, and reporting.
- Excellent analytical, communication, and problem-solving skills.
- Experience working in agile project environments is advantageous.
Preferred Qualifications
- Additional experience in research and data collection for technical projects.
Why This Opportunity May Be Appealing
This fully remote, detail-oriented role offers flexible working hours within a standard daytime schedule. You will be supported by a collaborative team and engaged in impactful projects focused on enhancing secure digital access solutions. This position provides an opportunity to develop expertise in identity management and digital authentication within a forward-thinking organization.