Change Management Specialist ITSM || Remote

Summary: The Change Management Specialist ITSM role focuses on overseeing change requests within IT systems, ensuring compliance with ITIL frameworks, and facilitating stakeholder engagement. The position requires a strong understanding of IT infrastructure and ITSM tools, particularly ServiceNow. The role is remote and is structured as a 6+ month contract. Candidates should possess excellent risk assessment and stakeholder management skills.

Key Responsibilities:

• Oversee all stages of change requests from initiation to closure.
• Ensure changes are properly logged, evaluated, authorized, and documented.
• Assess the impact and risk of proposed changes on IT systems and business processes.
• Organize and chair CAB meetings for reviewing and approving changes.
• Ensure adherence to ITIL/ITSM change management policies and procedures.
• Prepare reports on change success rates, failed changes, and unauthorized changes.
• Identify areas for process improvement and implement best practices.
• Work closely with Release, Incident, and Problem Management teams for integrated service delivery.

Key Skills:

• Strong understanding of IT infrastructure, applications, and ITIL framework.
• Ability to assess risks, impacts, and dependencies effectively.
• Excellent stakeholder management and facilitation skills.
• Experience with ITSM tools (e.g., ServiceNow) ITIL Foundation or higher preferred.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT