CAM ServiceNow Integration Lead

Position Summary

The ServiceNow Integration Lead is responsible for integrating CAM activities across the broader ServiceNow ecosystem — HAM, SAM, and CMDB — to streamline workflows, eliminate duplicate effort, and surface automation opportunities. The Lead executes the Phase I ServiceNow Ecosystem Assessment, drives ServiceNow Integration in Phase II, and optimizes the integration in Phase III.

Key Responsibilities

• Design and develop ServiceNow Performance Analytics dashboards and native reports for ATO Managers, ISOs, the AODR, and program leadership.
• Configure and maintain the CAM Module to support evolving operational needs, including form changes, workflow refinements, and integration adjustments.
• Develop and maintain data integrations and exports from ServiceNow to Power BI in coordination with the Power BI Engineer.
• Maintain data quality, integrity, and lineage for CAM-related data; resolve data issues raised by ATO Managers or the AODR.
• Implement role-based access and data security controls within ServiceNow.
• Document development work, including data dictionaries, configuration changes, and reporting SOPs.
• Conduct ad hoc data analysis and ServiceNow scripting to support program decisions, audit responses, and risk reviews.
• Partner with the Business Analysts and Sr Cyber Security Engineer to translate process and inheritance logic into reportable metrics.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 8 years of Progressive Experience
• 5+ years of ServiceNow development experience, including scripting, business rules, and UI configuration.
• Hands-on experience with ServiceNow Performance Analytics and Reporting.
• Working knowledge of the ServiceNow GRC, IRM, or CAM data model.
• Familiarity with cybersecurity KPIs and ATO/RMF metrics.
• ServiceNow Certified System Administrator (CSA).

Preferred Qualifications

• ServiceNow Certified Application Developer or Certified Implementation Specialist – Risk and Compliance.
• Experience exposing ServiceNow data to Power BI or other enterprise BI tools.
• Background supporting federal or VA cybersecurity programs.