Call Center Systems Analyst Genesys Cloud & Amazon Connect - REMOTE

Summary: Seeking a Call Center Systems Analyst with expertise in Genesys Cloud and Amazon Connect for a remote role focused on supporting contact center migration and digital transformation initiatives. The ideal candidate will have extensive experience in consulting and technology delivery, particularly in IVR technologies. Strong analytical and communication skills are essential for this position. The role requires hands-on experience with various contact center platforms and AI-enabled service capabilities.

Key Responsibilities:

• Support contact center migration and digital transformation initiatives.
• Utilize expertise in Genesys Cloud, Amazon Connect, and IVR technologies.
• Implement and support conversational AI, chatbots, and virtual assistants.
• Facilitate digital self-service implementations.
• Analyze and collaborate on AI-enabled service capabilities including agent assist and intelligent routing.
• Work with contact center platforms such as Genesys and NICE.
• Apply strong analytical skills to support project goals.

Key Skills:

• 5-8 years of experience in consulting, product management, or technology delivery roles.
• Hands-on experience with Genesys Cloud and Amazon Connect.
• Experience with IVR technologies and contact center migrations.
• Familiarity with conversational AI and digital self-service implementations.
• Strong analytical, communication, and collaboration skills.
• Understanding of the healthcare domain.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other