Cache Developer

Summary: The Cache Developer role involves collaborating with Business and IT partners to assess project requirements and provide technical support for enterprise systems. The position requires proactive communication, problem management, and expertise in Q-Suite applications. Candidates should have significant experience in Intersystems development and troubleshooting, particularly in healthcare environments. The role is remote and classified as outside IR35.

Key Responsibilities:

• Collaboratively perform assessment analysis with Business and IT partners to identify High Level Requirements and scope of new project requests
• Communicate proactively with Business and IT partners to assess issues and provide periodic status updates, both short-term and long-term
• Support Problem Management calls; provide technical skills to research issues as required and participate on escalations and issue resolution teams to address chronic, priority issues
• Proactively monitor BFE error logs and resolve issues as required
• Analyze issues by performing root cause analysis; research and design short-term and long-term solutions
• Maintain proficiency in Q-Suite product expertise and serve as an internal consultant in multiple Q-Suite applications and functionalities
• Keep abreast of the new Quest Diagnostics technologies and organizational impact
• Demonstrate ability to communicate effectively with all levels, including customers, technical personnel and management

Key Skills:

• BS/BA degree in Computer Science/Information Systems or related field, or equivalent combination of education and work experience
• 3 to 5 years experience in technical support and troubleshooting of multiple enterprise wide systems
• 3 to 5 years Intersystems Ensemble development experience
• 7+ years Intersystems M/Cache, Object Script, CSP, SQL development experience preferred
• 7+ years healthcare development experience, Laboratory, Billing or Financial preferred
• Experience with ticketing systems such as HP Service Manager preferred
• Application experience with MS Windows, MS Office, MS Excel, MS Outlook
• Excellent proficiency in problem solving and troubleshooting production issues
• Excellent interpersonal and communication skills, written and verbal
• Excellent organizational, time management, customer service, prioritization and multi-tasking skills
• Excellent knowledge of and proficiency in the Agile methodology
• Knowledge of Laboratory Orders to Cash process flow preferred
• Possible weekend/holiday support on-call as required for green zone installations
• Slight change in shift hours may be required to provide adequate overlap of support coverage across multiple time zones
• Competencies: Learning on the Fly; Decision Quality; Priority Setting; Customer Focus; Problem Solving; Informing; Technical Learning; Functional/Technical Skills

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT