C2H Role || Oracle C2M Billing SME (Subject Matter Expert) || Fully Remote

C2H Role || Oracle C2M Billing SME (Subject Matter Expert) || Fully Remote

Posted 1 week ago by 1752217844

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Negotiable
Outside
Remote
USA
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Billing Business Requirements Cutover Planning And Management Data Conversion Interactive Voice Response Milestones (Project Management) Project Schedules Scheduling Stakeholder Management User Acceptance Testing (UAT)

Summary: The role of Oracle C2M Billing SME involves providing expert advisory services for WSSC Water's Oracle C2M upgrade project. The SME will collaborate with internal teams and external partners to ensure successful project delivery through strategic guidance, testing strategies, and oversight of billing configurations. Responsibilities include developing engagement plans, validating requirements, and supporting post-Go-Live activities. The position is fully remote and requires a proactive approach to adapt to evolving project needs.

Key Responsibilities:

  • Develop an Advisory Engagement Plan aligned with the project schedule and milestones.
  • Participate in planning, design, and status meetings as needed.
  • Review and validate business requirements and functional specifications.
  • Recommend best practices for rate design, billing configurations, User Acceptance testing, and customer account migration.
  • Provide guidance on cutover strategy, data readiness, and cut-over activities.
  • Advise on testing strategy for billing-related scenarios, including regression, exception, and user acceptance testing.
  • Evaluate the impact of integrations with MDM, customer portal, IVR, and third-party billing components.
  • Participate in cutover planning and Go/No-Go readiness assessments.
  • Provide advisory support during post-Go-Live monitoring and issue triage.
  • Assume additional responsibilities to support the successful delivery of WSSC Water's Oracle C2M upgrade project.
  • Provide strategic guidance on Oracle C2M billing configurations and rate structures.
  • Make recommendations on data conversion approaches and billing impact analysis.
  • Oversee integration points related to billing (e.g., MDM, payment gateways, IVR, customer portal).
  • Provide expert support during cutover planning, stabilization, and post-Go-Live triage.
  • Adapt responsibilities based on project priorities, risks, or stakeholder needs through the formal Change Control Process.

Key Skills:

  • Expertise in Oracle C2M billing configurations and rate structures.
  • Strong understanding of billing processes and customer account migration.
  • Experience in developing engagement plans and validating business requirements.
  • Knowledge of testing strategies for billing-related scenarios.
  • Ability to evaluate integrations with MDM, customer portals, and third-party components.
  • Proven experience in cutover planning and post-Go-Live support.
  • Excellent communication and collaboration skills.
  • Strategic thinking and problem-solving abilities.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

C2H Role

FullY remote

Oracle C2M Billing SME (Subject Matter Expert)

The SME shall perform the following services in coordination with WSSC Water's internal

teams and external partners:

Develop an Advisory Engagement Plan aligned with the project schedule and

milestones.

Participate in planning, design, and status meetings as needed.

Review and validate business requirements and functional specifications.

Recommend best practices for rate design, billing configurations, User Acceptance

testing, and customer account migration

Provide guidance on cutover strategy, data readiness, and cut-over activities.

Advise on testing strategy for billing-related scenarios, including regression,

exception, and user acceptance testing.

Evaluate the impact of integrations with MDM, customer portal, IVR, and third-party

billing components.

Participate in cutover planning and Go/No-Go readiness assessments.

Provide advisory support during post-Go-Live monitoring and issue triage.

The SME shall remain available to assume additional responsibilities to support the

successful delivery of WSSC Water's Oracle C2M upgrade project. These

responsibilities may include, but are not limited to:

Strategic guidance on Oracle C2M billing configurations and rate structures.

Recommendations on data conversion approaches and billing impact analysis.

Oversight of integration points related to billing (e.g., MDM, payment gateways, IVR,

customer portal).

Expert support during cutover planning, stabilization, and post-Go-Live triage.

WSSC Water reserves the right to expand the SME's responsibilities based on project

priorities, newly identified risks, or evolving stakeholder needs. Any adjustments in

scope or duration will be managed through the formal Change Control Process.

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