Business Systems Analyst III

Role Summary

This contingent role provides senior level operational leadership for People Systems operations while internal leadership steps into project focused work.

The consultant will lead day to day HRIS production support, backlog management, and operational governance across Workday and adjacent platforms.

Key Responsibilities

HRIS Intake, Backlog & Production Support

Oversee and manage all HRIS intake and the Workday Help Queue, including:

Configuration requests

Integration and data requests

Break/fix and production issues

Apply strong understanding of Workday data structures, business process frameworks, security, and integrations to triage requests and partner effectively with IT and vendors.

Manage and prioritize the BAU backlog, balancing operational stability with incremental enhancements.

Oversee Workday security intake and prioritization, coordinating with the HRIS security team to ensure timely delivery and adherence to governance standards.

Serve as the escalation point for production incidents, coordinating triage and resolution with internal teams and external partners.

Release Management, lead the bi-annual Workday releases

BAU Enhancements & Operational Delivery

Lead end to end lifecycle for BAU and ad hoc Workday enhancements, including:

Requirements gathering

Functional design

UAT strategy and test plan creation

Change control approvals

Deployment coordination

Hypercare and post release validation

Drive consistent change control discipline, including adoption planning and readiness.

Operational Governance & Collaboration

Lead BAU and program transition calls, ensuring continuity as work shifts between operations and project streams.

Represent People Systems with our PL Technology partners in sprint planning and refinement sessions

Ensure operational priorities, risks, and dependencies are clearly communicated as the team supports project delivery.

Create and maintain Standard Operating Procedures and QRGS

Manage Team Sharepoint content and Intranet pages

Reporting, Audit & Controls

Support Report Requests (report writing, maintenance, scheduling)

Support and augment the team in reporting and audit readiness, including:

Evidence collection

Documentation support for controls and compliance

Required Experience & Skills

Senior level experience in HRIS / People Systems operations, preferably in complex or regulated environments

Strong Workday functional knowledge, including data structures, business processes, security, reporting, and integrations

Demonstrated experience leading production support, intake, and operational governance

Project Management experience

Experience partnering with HR COEs, IT, vendors, and program teams

Hands on experience with change control, UAT, release coordination, and incident escalation

Strong documentation, communication, and stakeholder management skills

THE EXPERIENCE YOU WILL BRING:

Bachelor's degree in information systems, computer science, business administration, or related field.

8+ years of experience in Workday configuration, report writing and support, with exposure to high-growth or transformation environments.