Business Systems Analyst Healthcare with ServiceNow

Title: Business Systems Analyst Healthcare with ServiceNow

Location: Baton Rouge, LA (Remote)

Type: Contract

Overview:

• Sr. BA for US healthcare project to assist assigned clients with development of initial and/or final business case proposals for submission to the appropriate review and approval authority.
• Proposal development includes the project scope definition, objectives, and estimated resource requirements, costs and benefits and timelines.
• Assist business owners in development and documentation of business requirements, functional specifications and test cases during project implementation.
• Developing and implementing solutions that align with business needs and healthcare regulations. The Business Analyst monitors and assists with skill development of project analysts assigned to support his/her project related assignments.

Job Duties:

• Responsible for facilitating meeting with organization
• Evaluating and designing healthcare processes for better efficiency and outcomes.
• Responsible for importing, cleansing, transforming, validating and analyzing data with the purpose of understanding or making conclusions from the data for data modeling, data integration and decision-making purposes.
• Communicating with internal and external stakeholders to ensure alignment and buy-in.
• Good exposure to the data model and concepts of Data warehouse to create ETL jobs for dimension and fact tables.
• Gathering and integrating health-related data from various sources (e.g. cost and claims or clinical data)
• Analyzing data and building models to discover market trends/patterns
• Presenting and explaining information to upper management for suggesting improvements and adding value to the business Suggesting ways to increase the quality of healthcare and reduce costs at the same time (e.g. money spent on R&D)
• Presenting and explaining information in an easy-to-understand way (e.g. budgeting reports)
• Building data and information models to capture a wide range of healthcare operations
• Creating and validating record-keeping processes
• Collaborating with internal teams and upper management to implement the necessary improvements and upgrades in the systemTypical
• Conducting interviews and workshops to understand business needs.
• Developing use cases, scenarios, and business process descriptions.
• Analyzing existing systems and processes to identify areas for improvement.
• Collaborating with technical teams to implement solutions.
• Testing and validating new systems and processes.
• Presenting findings and recommendations to stakeholders.
• Providing training and support to end-users.

Skills and Qualifications:

• 5 years minimum experience.
• ITSM implementation experience or ServiceNow specific implementation experience is mandatory
• 3 years experience with ITSM/ServiceNow
• 3 years experience supporting Infrastructure based projects.
• 3 years experience with data analysis tools and techniques.
• 5+ years of Experience with Business Process Tools like Visio.
• 3+ years of experience in Azure DevOps
• Strong analytical and problem-solving skills.
• Knowledge of healthcare industry regulations and standards required.
• Strong SQL or Excel skills, with aptitude for learning other analytics tools
• previous experience creating detailed documentation of business processes, requirements, and solution designs.
• Excellent communication and interpersonal skills.
• Project management experience.
• Ability to work in a fast-paced environment.
• Knowledge of relevant software and technologies (e.g., ENttHR, BI tools).