Business Systems Analyst (Genesys Cloud)

Business Systems Analyst (Genesys Cloud)

Posted 3 days ago by 1756446463

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Negotiable
Outside
Remote
USA
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Agile Methodology Bank Secrecy Act Business Systems Business Systems Analysis Cloud Computing Cloud Technology Genesys Input/Output Requirements Elicitation Salesforce Software Development SQL (Programming Language) Stakeholder Management Systems Analysis Workflows

Summary: We are looking for a Business Systems Analyst (BSA) with expertise in Genesys Cloud to support a critical migration initiative within the healthcare domain. The ideal candidate will possess strong analytical and communication skills, effectively bridging business needs with technical implementation in a remote environment. This role involves leading analysis activities, gathering requirements, and collaborating with cross-functional teams to ensure successful project outcomes. The position is expected to last over 9 months, with potential for extension or conversion.

Key Responsibilities:

  • Lead business systems analysis activities for contact center platform migration to Genesys Cloud
  • Conduct deep-dive requirement gathering sessions with stakeholders; ask probing questions to uncover true business needs
  • Analyze system workflows, existing documentation, and process data to extract actionable insights
  • Translate stakeholder input into clear, concise requirements and functional specifications
  • Partner with development teams to ensure requirements are accurately understood and implemented
  • Use SQL to mine and analyze system data to validate assumptions and inform decision-making
  • Collaborate with project teams and participate in daily stand-ups and planning meetings
  • Actively engage in virtual calls; demonstrate ownership by contributing ideas and asking questions

Key Skills:

  • Proven experience as a Business Systems Analyst on Genesys Cloud CX or contact center migration projects
  • Strong analytical and problem-solving skills with the ability to dig deeper into business issues
  • Proficiency in requirement elicitation, documentation, and stakeholder communication
  • Excellent written and verbal communication skills ability to write clean, organized documentation
  • Understanding of software development lifecycle and Agile methodology
  • Comfortable interfacing with technical teams and explaining requirements clearly

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Role: Genesys Cloud BSA - *must have Cloud CX in resume

Location: Remote USA

9+ month could go multiyear or convert down the line

Client: Healthcare Domain

Need LinkedIn ID

Overview:

We are seeking an experienced Business Systems Analyst (BSA) to support a critical Genesys Cloud migration initiative. This role requires a proactive, detail-oriented analyst with strong communication and analytical skills, capable of bridging the gap between business needs and technical implementation. The ideal candidate thrives in virtual environments, collaborates effectively with cross-functional teams, and excels at uncovering and documenting functional and technical requirements.

Key Responsibilities:

  • Lead business systems analysis activities for contact center platform migration to Genesys Cloud
  • Conduct deep-dive requirement gathering sessions with stakeholders; ask probing questions to uncover true business needs
  • Analyze system workflows, existing documentation, and process data to extract actionable insights
  • Translate stakeholder input into clear, concise requirements and functional specifications
  • Partner with development teams to ensure requirements are accurately understood and implemented
  • Use SQL to mine and analyze system data to validate assumptions and inform decision-making
  • Collaborate with project teams and participate in daily stand-ups and planning meetings
  • Actively engage in virtual calls; demonstrate ownership by contributing ideas and asking questions

Required Skills:

  • Proven experience as a Business Systems Analyst on Genesys Cloud CX or contact center migration projects
  • Strong analytical and problem-solving skills with the ability to dig deeper into business issues
  • Proficiency in requirement elicitation, documentation, and stakeholder communication
  • Excellent written and verbal communication skills ability to write clean, organized documentation
  • Understanding of software development lifecycle and Agile methodology
  • Comfortable interfacing with technical teams and explaining requirements clearly

Nice-to-Have / Bonus Skills:

  • Experience with Salesforce Service Cloud, Sales Cloud, or Salesforce Contact Center
  • CBAP, Six Sigma, or other Business Analyst certifications
  • Previous work in healthcare or regulated industries
  • Familiarity with lead-to-sale or customer service workflows

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