Business Process Engineering III with BPMN & Training Focused

Key Responsibilities

• Facilitate process discovery workshops with business stakeholders and subject matter experts.
• Document current-state and future-state business processes.
• Develop process maps, swimlane diagrams, workflows, and supporting documentation.
• Identify process handoffs, ownership, inputs, outputs, decision points, and system interactions.
• Identify risks, bottlenecks, and opportunities
• Help standardize process documentation approaches, templates, and best practices.
• Coach and train OPT team members on process mapping, process analysis, and workshop facilitation techniques.
• Support knowledge transfer to enable the internal team to independently perform future process mapping efforts.

Required Qualifications

• 5+ years of business process mapping or business process engineering experience.
• Insurance or financial services experience is must.
• Proven experience facilitating workshops and documenting complex operational processes.
• Ability to review existing job aids/procedures and convert them into process flows
• Strong experience with BPMN, swim lane diagrams, workflow mapping, and process documentation.
• Excellent communication and stakeholder management skills.
• Ability to quickly understand and document cross-functional business processes.

Preferred Qualifications

• Experience documenting operational processes across multiple teams, systems, and vendors.
• Lean, Six Sigma, Business Process Management (BPM), or related certifications.
• Experience training or mentoring teams on business process methodologies.

Desired Deliverables

• Completed documentation for prioritized operational processes.
• Delivered professional process maps and supporting documentation, including Level 0 (process landscape), Level 1 (end-to-end process maps), and Level 2 (sub-process maps) with risks, bottlenecks, and opportunities clearly documented.
• Established process mapping standards and templates.
• Trained OPT team members on process mapping and documentation best practices.
• Increased the team's ability to independently facilitate and document future business processes.

TECHNICAL SKILLS

• Must Have
• 5+ years of business process mapping or business process engineering experience
• Experience documenting operational processes across multiple teams, systems, and vendors.
• Experience training or mentoring teams on business process methodologies.
• Insurance or financial services experience is must.
• Proven experience facilitating workshops and documenting complex operational processes
• Strong experience with BPMN, swim lane diagrams, workflow mapping, and process documentation.
• Nice To Have
• Lean, Six Sigma, Business Process Management (BPM), or related certifications.