Business Process Analyst Remote

Job Summary

The Business Process Analyst is responsible for analyzing, documenting, and improving business processes across functions and teams.

This role partners with stakeholders to understand current-state operations, identify inefficiencies, and design optimized future-state processes that drive standardization, operational excellence, and business performance.

The analyst will leverage process mapping tools, facilitate stakeholder workshops, and recommend opportunities for automation, governance, and continuous improvement.

Key Responsibilities

• Conduct workshops and working sessions with business stakeholders to understand, analyze, and document current business processes.
• Capture and document end-to-end current-state processes, including workflows, decision points, systems, inputs, outputs, and dependencies.
• Utilize process mapping tools such as Lucidchart to create detailed process maps, flowcharts, and swim lane diagrams that clearly illustrate workflows and accountability across teams.
• Analyze process variations across business units, functions, departments, and customer segments.
• Identify process bottlenecks, inefficiencies, duplicated efforts, unclear ownership, manual activities, and operational gaps.
• Assess opportunities to simplify, standardize, and optimize business processes to improve efficiency and effectiveness.
• Collaborate with stakeholders to design and recommend future-state processes aligned with business objectives and best practices.
• Identify opportunities for process automation, enhanced reporting, improved controls, and stronger process governance.
• Develop and maintain standardized process documentation, including operating procedures, workflows, business rules, and process narratives.
• Establish and maintain a centralized repository of process maps, documentation, and supporting materials.
• Support change management initiatives by communicating process improvements and facilitating stakeholder adoption.
• Monitor process performance and recommend continuous improvement opportunities based on data and stakeholder feedback.

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Information Systems, or a related field.
• 3+ years of experience in business process analysis, process improvement, business operations, or a related role.
• Strong experience with process mapping and documentation tools such as Lucidchart, Visio, or similar platforms.
• Proven ability to analyze complex business processes and recommend practical improvement solutions.
• Experience facilitating stakeholder workshops and gathering business requirements.