Business Incident Manager
Posted 1 day ago by 1756897623
£558 Per day
Inside
Remote
Glasgow
Summary: Business Incident Manager required for an urgent initial 4-month contract with a Glasgow-based Financial Services client. The role involves advancing the Incident Management team by assessing incidents through ServiceNow, managing resolutions, and facilitating Post Incident Reviews. The position is remote within the UK and offers a daily rate between £450 and £558 through an FCSA Umbrella Company.
Key Responsibilities:
- Assess incidents raised through ServiceNow to understand impact and determine the need for central management.
- Manage bronze or silver incidents to resolution, understanding root causes and facilitating Post Incident Reviews.
- Engage with partners through incidents and/or Service Reviews.
- Monitor tools such as ServiceNow, Teams channels, and Down detector for early incident detection.
- Provide excellent customer service and stakeholder management with strong communication skills.
- Plan and prioritize effectively while demonstrating strong problem-solving skills.
Key Skills:
- Previous experience as a Business Incident Manager with comprehensive knowledge of the Incident Management landscape.
- Experience in a large, established Financial Services organization.
- Extensive experience working with ServiceNow.
- Strong customer service and stakeholder management experience.
- Excellent planning, prioritization, and problem-solving skills.
Salary (Rate): £558 per day
City: Glasgow
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Business Incident Manager needed urgently for our busy Glasgow based Financial Services Client for an initial 4-month contract to join their multi-disciplinary team.
Helping to advance the Incident Management team/service, the successful candidate will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. They will also assist in ensuring that all bronze or silver incidents are managed to resolution with an understanding of root cause and facilitate Post Incident Reviews detailing relevant actions and identifying lessons learned.
It is expected to be based remotely based (in the UK). The role has a banding of £450 - £558 per day to an FCSA Umbrella Company.
Key knowledge & experience required in this Contract should include;
- Previous experience working as a Business Incident Manager with deep & proven knowledge across the full Incident Management landscape
- Experience of Partner engagement through incidents and/or Service Reviews
- Previous Incident Management skills & experience within another large & established Financial Services organisation
- Extensive experience in working with ServiceNow
- Day to day monitoring of tools such as ServiceNow, Teams channels and Down detector to enable early detection of incidents.
- Excellent (internal) Customer Service & Stakeholder Management experience with 1st class communication skills & the ability the work closely with users across all levels of the organisation
- Excellent planning & prioritisation skills with 1st class problem solving skills
If the above summary appeals to you, PLEASE APPLY NOW to be considered for this contract.
Our client always has a pragmatic approach to recruitment and they're seeking strong Incident Management professionals with the ability to hit the ground running in new environments.
Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.