Business Excellence Program Manager
Posted Today by Allegis Group
Negotiable
Undetermined
Remote
United Kingdom
Summary: This role as a Business Excellence Program Manager involves joining a global customer experience team at a major tech client, focusing on strategic improvements and operational execution. The candidate will support a high-performing team by removing roadblocks and ensuring consistent delivery across regions. The position requires strong stakeholder engagement and a blend of strategic thinking and operational skills. The contract is initially until the end of June 2026, with potential for extension.
Key Responsibilities:
- Provide operational support to the Customer Experience Engagement team, acting as a key liaison between Business Excellence and regional/segment leads.
- Develop and maintain operational cadence and rhythm of business (ROB), ensuring alignment across teams.
- Drive process improvements and standardization, leveraging best practices and tools to enhance team efficiency.
- Deliver ad-hoc analysis and support for customer and partner experience initiatives.
- Collaborate with global stakeholders, requiring occasional flexibility in working hours.
- Partnering with cross-functional teams to ensure clarity and remove execution barriers.
- Identifying scalable opportunities to drive consistency and impact across the organization.
- Leading operational rhythms to support team functionality and strategic alignment.
- Contributing to a high-visibility program with strong momentum and room for innovation.
- Representing the customer voice to senior decision-makers across the business.
Key Skills:
- Proven experience in program management, ideally in a global or matrixed environment.
- Strong communication and cross-organizational collaboration skills.
- Strategic mindset with the ability to synthesize insights across diverse stakeholders.
- Self-driven, adaptable, and proactive in identifying and acting on new opportunities.
- Experience working in customer experience, business operations, or transformation programs is highly desirable.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Business Excellence Program Manager
Location: Fully Remote, UK
Contract Length: Initial contract until end of June 2026, with potential extension to a full 18-month term
About the Role: This is an exciting opportunity to join a global customer experience team at a big tech client focused on delivering exceptional outcomes for clients and partners. The team is dedicated to driving strategic improvements, fostering executive alignment, and executing initiatives that enhance satisfaction and business impact. The ideal candidate will bring a strong blend of strategic thinking, operational execution, and stakeholder engagement. You’ll be instrumental in supporting a high-performing team, removing roadblocks, and enabling consistent delivery across regions and segments.
Key Responsibilities:
- Provide operational support to the Customer Experience Engagement team, acting as a key liaison between Business Excellence and regional/segment leads.
- Develop and maintain operational cadence and rhythm of business (ROB), ensuring alignment across teams.
- Drive process improvements and standardization, leveraging best practices and tools to enhance team efficiency.
- Deliver ad-hoc analysis and support for customer and partner experience initiatives.
- Collaborate with global stakeholders, requiring occasional flexibility in working hours.
What You’ll Be Doing:
- Partnering with cross-functional teams to ensure clarity and remove execution barriers.
- Identifying scalable opportunities to drive consistency and impact across the organization.
- Leading operational rhythms to support team functionality and strategic alignment.
- Contributing to a high-visibility program with strong momentum and room for innovation.
- Representing the customer voice to senior decision-makers across the business.
Key Skills and Experience:
- Proven experience in program management, ideally in a global or matrixed environment.
- Strong communication and cross-organizational collaboration skills.
- Strategic mindset with the ability to synthesize insights across diverse stakeholders.
- Self-driven, adaptable, and proactive in identifying and acting on new opportunities.
- Experience working in customer experience, business operations, or transformation programs is highly desirable.
Sounds like you? Apply now!