Business Change Manager

The Opportunity

This position is on the Marketing Transformation & Readiness team in DX Marketing. We are on a mission to transform and optimize the way the DX Marketing team works through process and technology. As a Change Manager, you will work closely with cross-functional Marketing teams to drive comprehensive change plans for priority initiatives and build strategies supporting long-term behavior change – as well as ensuring cross-team and cross-functionality alignment.

What You'll Do

• Partnering with cross-functional team members to assess change impacts and readiness levels; developing plans to address these impacts
• Candidate should have had Change Mgt experience in Marketing operations , preferably in Technology industry.
• Establishing and maintaining positive relationships with cross-functional partners of all levels; engaging with and supporting sponsors of the change, including executives and senior leadership
• Supporting the design, development, delivery, and management of communications; driving program-level and leadership communications for the change
• Creating enablement plans; providing input for and support training efforts of cross-functional team members; delivering training resources and materials
• Identifying and managing anticipated resistance, supporting change ambassadors/agents for initiatives as appropriate
• Establishing and measuring important metrics change adoption and program success

What You’ll Need to Succeed

• ~5 years of demonstrated ability working with organizational change implementations; certifications (PROSCI, etc.) is a plus
• Exceptional listening and communication skills, both written and verbal, to clearly articulate messages to a variety of audiences
• Ability to empower and influence others to move toward a common vision or goal without authority or a direct reporting relationship
• Flexible and adaptable; able to work in ambiguous situations across various functions and at all levels in an organization