Business Analyst / System Analyst
Posted 1 week ago by VST Consulting, Inc
Negotiable
Undetermined
Remote
Remote
Summary: The Business Analyst/System Analyst role focuses on ServiceNow Legal Service Delivery and Operations Excellence. The position requires extensive experience in implementing and supporting ServiceNow, particularly in legal service contexts. Candidates should possess strong skills in requirements gathering, process mapping, and workflow analysis. The role is remote and emphasizes familiarity with Agile methodologies.
Key Responsibilities:
- Implement and support ServiceNow for Legal Service Delivery.
- Engage in Operations Excellence and Process Optimization initiatives.
- Gather requirements and map business processes.
- Conduct workflow analysis and documentation.
- Support User Acceptance Testing (UAT), System Integration Testing (SIT), and defect management.
Key Skills:
- 5+ years of experience as a Business Analyst/System Analyst.
- Hands-on experience with the ServiceNow platform.
- Strong experience in Legal Service Delivery (LSD) implementation/support.
- Expertise in requirements gathering and business process mapping.
- Familiarity with Agile/Scrum/Waterfall methodologies.
- Strong understanding of ServiceNow workflows, catalogs, forms, and integrations.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Job Title: Business Analyst / System Analyst - ServiceNow Legal Service Delivery (LSD) / Operations Excellence Location: Remote
Contract
Required Qualifications: 5+ years of experience as a Business Analyst / System Analyst. Hands-on experience with ServiceNow platform. Strong experience in Legal Service Delivery (LSD) implementation/support in ServiceNow. Experience with Operations Excellence / Process Optimization initiatives. Expertise in requirements gathering, business process mapping, workflow analysis, and documentation. Familiarity with Agile / Scrum / Waterfall methodologies. Strong understanding of ServiceNow workflows, catalogs, forms, and integrations. Experience supporting UAT, SIT, and defect management.