Business Analyst
Posted Today by 1761820561
Negotiable
Outside
Remote
USA
Summary: The role of Business Analyst involves supporting a next-generation eCommerce platform initiative by leading Hypercare processes to ensure a smooth transition from a legacy system. The candidate will engage with stakeholders, coordinate projects, and drive continuous improvement initiatives. This position is fully remote and requires strong analytical and communication skills. The role is classified as outside IR35, indicating a flexible working arrangement.
Key Responsibilities:
- Lead the design and implementation of Hypercare processes using industry best practices.
- Drive continuous improvement initiatives to optimize Hypercare operations.
- Monitor for process issues and coordinate resolutions with appropriate stakeholders.
- Act as the primary liaison between the Run team, business/product owners, and technical teams.
- Maintain strong relationships across business and IT to promote standardized processes.
- Facilitate regular status calls and communicate updates, risks, and impacts effectively.
- Collaborate with Project Managers across multiple organizations to track progress and manage risks.
- Create and maintain documentation, including status reports and process guides.
- Coordinate and report on milestones, challenges, and achievements.
Key Skills:
- Strong analytical, organizational, and project management skills.
- Excellent collaboration, verbal, and written communication abilities.
- Self-starter with the ability to prioritize and work independently.
- Proven experience leading teams and delivering successful outcomes.
- Ability to navigate ambiguity and adapt to change.
- Detail-oriented with a strong focus on timelines and deliverables.
- Proficiency in Jira, Confluence, and Microsoft 365 tools.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Please share your resume: Fasi at synapsetechservice dot com
Role: Business Analyst
Location: Dublin OH-Fully remote
Duration: long term
Contract: W2/fulltime
Overview
We are seeking an experienced Business Analyst to support a next-generation eCommerce platform initiative aimed at replacing a legacy system. The selected candidate will be a key member of the Operational Run Team, responsible for defining, leading, and executing Hypercare processes to ensure a smooth transition and maintain platform stability post-deployment.
Key Responsibilities
Hypercare Strategy & Execution
- Lead the design and implementation of Hypercare processes using industry best practices.
- Drive continuous improvement initiatives to optimize Hypercare operations.
- Monitor for process issues and coordinate resolutions with appropriate stakeholders.
Stakeholder Engagement
- Act as the primary liaison between the Run team, business/product owners, and technical teams.
- Maintain strong relationships across business and IT to promote standardized processes.
- Facilitate regular status calls and communicate updates, risks, and impacts effectively.
Project Coordination
- Collaborate with Project Managers across multiple organizations to track progress and manage risks.
- Create and maintain documentation, including status reports and process guides.
- Coordinate and report on milestones, challenges, and achievements.
Qualifications / Skills Requirements
- Strong analytical, organizational, and project management skills.
- Excellent collaboration, verbal, and written communication abilities.
- Self-starter with the ability to prioritize and work independently.
- Proven experience leading teams and delivering successful outcomes.
- Ability to navigate ambiguity and adapt to change.
- Detail-oriented with a strong focus on timelines and deliverables.
- Proficiency in Jira, Confluence, and Microsoft 365 tools.
Regards,
Mohd Fasi | Synapse Tech Service Inc |
800 Cross Pointe Rd, Suite L, Columbus, OH 43230
Email: |
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LinkedIn URL:
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