Business Analyst
Posted 1 day ago by bedigital
£500 Per day
Outside
Remote
United Kingdom
Summary: The Business Analyst role focuses on transforming the SaaS renewals process for a leading global provider, emphasizing automation and data alignment. The position is critical in reducing churn and enhancing renewal performance within a specialist team. The contract is for six months, offering a remote working arrangement with occasional travel. The ideal candidate will have strong experience in SaaS and software subscriptions, contributing to future-state process design and implementation.
Key Responsibilities:
- Lead process mapping across the SaaS renewals life cycle
- Identify pain points, inefficiencies, and opportunities for automation
- Work with stakeholders across commercial, finance, and technology to gather requirements
- Document future-state workflows, business rules, and success measures
- Support the definition and validation of CRM data flows and tooling requirements
- Help shape reporting frameworks and success metrics
- Feed into workshops, change plans, and operational handovers
Key Skills:
- Proven experience as a Business Analyst within a SaaS, software subscription, or renewals environment
- Strong process mapping and documentation skills (eg BPMN, swimlanes, use cases)
- Confident gathering requirements and engaging stakeholders across multiple teams
- Knowledge of commercial systems (eg Salesforce or similar CRM platforms)
- Ability to work independently, manage ambiguity, and bring clarity to complex issues
- A delivery mindset - someone who's focused on outcomes, not just artefacts
Salary (Rate): £500 daily
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Business Analyst - SaaS Renewals Transformation
6-Month Contract | Outside IR35 | Remote with Occasional Travel
Start Date: ASAP. £400-£500pd
We're delivering a key commercial transformation for a leading global SaaS provider, focused on overhauling how software renewals are managed across their subscription customer base.
To support this programme, we're looking for a Business Analyst with strong experience in SaaS, software subscriptions, or recurring revenue environments. You'll play a critical role in shaping future-state processes, enabling automation, and ensuring data alignment across commercial systems.
The Mission
The business is on a journey to reduce churn, drive renewal performance, and bring more automation and rigour to its SaaS renewal operations. You'll work as part of a specialist team (alongside a project manager and subject matter experts from bedigital) to map out the as-is landscape and help design a smarter, data-driven approach to renewals.
Key Responsibilities
-
Lead process mapping across the SaaS renewals life cycle
-
Identify pain points, inefficiencies, and opportunities for automation
-
Work with stakeholders across commercial, finance, and technology to gather requirements
-
Document future-state workflows, business rules, and success measures
-
Support the definition and validation of CRM data flows and tooling requirements
-
Help shape reporting frameworks and success metrics
-
Feed into workshops, change plans, and operational handovers
What We're Looking For
-
Proven experience as a Business Analyst within a SaaS, software subscription, or renewals environment
-
Strong process mapping and documentation skills (eg BPMN, swimlanes, use cases)
-
Confident gathering requirements and engaging stakeholders across multiple teams
-
Knowledge of commercial systems (eg Salesforce or similar CRM platforms)
-
Ability to work independently, manage ambiguity, and bring clarity to complex issues
-
A delivery mindset - someone who's focused on outcomes, not just artefacts
Why Take This Role?
You'll be stepping into a critical role at the heart of a business-wide transformation, with the opportunity to drive real impact in a high-value, high-visibility workstream. This is a standalone BA role where you'll be empowered to shape the future-state renewal model, working alongside an expert team and supported by bedigital.
Sound like you?
We're looking to engage quickly - apply now or reach out for more info.