Business Analyst

Key Responsibilities

• Build and maintain effective relationships with approximately 105 users of the legal case management product.
• Act as a trusted point of contact for users, creating an open and constructive environment for feedback.
• Conduct interviews, workshops and fact-finding sessions to understand how customers use the product.
• Investigate user challenges and identify the underlying business problem rather than simply recording requested solutions.
• Understand legal workflows, terminology and operational processes.
• Gather, analyse and document clear business and user requirements.
• Map existing user journeys and business processes, identifying pain points and opportunities for improvement.
• Translate complex customer feedback into structured requirements for product and engineering teams.
• Present findings and recommendations clearly to both technical and non-technical stakeholders.
• Work closely with Product Managers, developers and other internal teams to support roadmap and delivery decisions.
• Maintain accurate documentation and ensure requirements remain traceable throughout the development process.
• Support prioritisation discussions by providing clear evidence, customer insight and business context.
• Champion the needs of legal users throughout the product development lifecycle.

Essential Experience

• Strong Business Analysis experience within a software, technology or product-led environment.
• Proven experience gathering and documenting business and user requirements.
• Experience conducting customer interviews, workshops and discovery sessions.
• Strong stakeholder and relationship management skills.
• Ability to investigate ambiguous problems and establish the real underlying requirement.
• Excellent written and verbal communication skills.
• High levels of empathy, curiosity and active listening.
• Experience working with Product Managers and software engineering teams.
• Strong process mapping and user journey mapping skills.
• Ability to translate complex operational needs into clear, actionable requirements.
• Experience working within Agile software development environments.
• Confidence working with a broad user community and managing competing viewpoints.

Desirable Experience

• Experience working with legal software or case management systems.
• Knowledge of legal terminology, legal workflows or legal operations.
• Experience working with case management platforms.
• Experience within legal technology, local government, regulatory or public-sector software.
• Familiarity with complaints, investigations, Freedom of Information, subject access requests or other regulated casework processes.