Business Analyst

Description

We are looking for a Business Analyst to support an AI-focused platform initiative serving the insurance brokerage business in Cincinnati, Ohio. This Long-term Contract position will play a key role in shaping operating procedures, improving visibility into platform health, and translating business needs into practical technical solutions. The person in this role will work across internal teams and external partners to strengthen monitoring, reporting, and issue identification during implementation and ongoing support.

Responsibilities

• Partner with business and technical stakeholders to gather, clarify, and translate needs into detailed functional and system-focused requirements.
• Establish and refine processes for tracking platform performance, identifying failures, and escalating issues across internal and third-party systems.
• Review system logs from multiple tools to detect patterns, troubleshoot incidents, and support timely resolution of operational problems.
• Create and maintain dashboards that provide meaningful visibility into application health, performance trends, and service interruptions.
• Support implementation activities by documenting workflows, procedures, and analysis findings for cross-functional teams.
• Coordinate with several stakeholder groups to align priorities, communicate progress, and manage dependencies throughout the project lifecycle.
• Contribute to gap analysis and process improvement efforts to strengthen monitoring practices and operational readiness.
• Work independently to learn platform capabilities, evaluate system behavior, and recommend practical enhancements to support business objectives.

Requirements

• Demonstrated experience in business analysis and systems analysis within technical or platform-focused environments.
• Strong written and verbal communication skills with the ability to present information clearly to varied audiences.
• Proven ability to manage relationships across multiple stakeholders and balance competing priorities effectively.
• Hands-on experience working with logging and monitoring tools, including the ability to interpret technical logs.
• Background building or supporting observability dashboards using tools such as Datadog, Prometheus, or Grafana.
• Experience documenting business processes, operational procedures, and implementation-related requirements.
• Familiarity with Agile Scrum practices, gap analysis, and structured review of business or system documentation.
• Ability to work independently, learn new environments quickly, and deliver results with minimal oversight.

Technology Doesn't Change the World, People Do.