Business Analyst

What you'll do

• Lead workshops to gather and document business, functional and non-functional requirements.
• Map as-is and to-be processes across core ServiceNow ITSM modules and identify opportunities to improve workflows.
• Write user stories and acceptance criteria, and document workflows, business rules and service catalogue requirements.
• Work with architects and developers to translate requirements into ServiceNow designs and validate the configuration against agreed requirements.
• Support test planning and user acceptance testing (UAT) with business users.
• Assess the feasibility, costs, benefits and risks of proposed changes, and communicate progress and dependencies to stakeholders.

What you'll bring

• Proven Business Analyst experience on ServiceNow ITSM projects.
• Strong knowledge of ITIL and how it applies to ServiceNow workflows.
• Experience leading workshops, mapping processes and producing requirements that technical teams can build and test against.
• Clear communication skills and the ability to work with both business stakeholders and technical teams.