Overview
We are seeking an experienced Business Analyst Contractor to support a short-term process discovery and documentation project. This assignment will focus on understanding, documenting and improving operational, digital and data-driven business processes within a complex organisation.
This is a hands-on role requiring an inquisitive and proactive individual who can quickly engage with stakeholders, extract knowledge, document current-state processes and produce clear, business-friendly artefacts.
The successful candidate will investigate existing ways of working, document end-to-end processes, create process maps and Standard Operating Procedures (SOPs), and translate complex operational and technical information into accessible documentation.
Contract Details
- Contract Length: 2 months
- Engagement: Outside IR35
- Location: Fully Remote (occasional UK office visits may be required)
- Start Date: Immediate / ASAP
- Day Rate: Competitive
Key Responsibilities
Process Discovery & Analysis
Process Mapping & Documentation
Stakeholder Engagement
Delivery
Process Discovery & Analysis
- Lead discovery activities to understand existing business processes, procedures and system interactions.
- Conduct stakeholder interviews, workshops and knowledge-gathering sessions.
- Analyse current ways of working and document process dependencies.
- Identify process gaps, risks, inefficiencies and documentation opportunities.
- Capture and document current-state processes in a clear and consistent format.
Process Mapping & Documentation
- Produce Level 1, Level 2 and Level 3 process maps.
- Create Standard Operating Procedures (SOPs), work instructions and process documentation.
- Develop process flows, decision trees and governance artefacts where required.
- Ensure documentation supports long-term knowledge retention and operational consistency.
- Translate technical concepts into business-friendly documentation.
Stakeholder Engagement
- Facilitate workshops and playback sessions with business and technical stakeholders.
- Challenge and validate requirements to ensure documented processes accurately reflect reality.
- Build strong relationships across multiple teams and functions.
- Secure stakeholder review and approval of deliverables.
Delivery
- Manage multiple deliverables within a fast-paced environment.
- Deliver high-quality outputs with strong attention to detail.
- Work independently while maintaining regular communication with programme leadership.
- Incorporate feedback and finalise documentation within agreed timescales.
Essential Skills & Experience
- Proven experience as a Business Analyst delivering process discovery and documentation projects.
- Strong process mapping experience using Visio or equivalent tools.
- Experience creating SOPs, operational procedures and business documentation.
- Excellent requirements gathering and stakeholder interviewing skills.
- Ability to document end-to-end business processes, controls and exception handling procedures.
- Strong workshop facilitation experience.
- Experience translating technical information into clear business language.
- Ability to work autonomously and rapidly get up to speed in new environments.
- Excellent communication and stakeholder management skills.
Desirable Experience
- Utilities, energy, water or other regulated industry experience.
- Knowledge of BPMN and process modelling methodologies.
- Experience documenting data flows, governance and operational controls.
- Understanding of ITIL environments and service management processes.
- Experience supporting digital transformation or operational improvement initiatives.
- Previous consultancy or contractor experience.
Technical Skills
Essential
Microsoft Visio (or equivalent process mapping tools)
Microsoft Office Suite
Microsoft Teams
SharePoint
Documentation and collaboration platforms