Summary: The Business Analyst role involves engaging with stakeholders to understand complex business needs and translating them into user stories for a customer portal, primarily using JIRA. The position requires collaboration with cross-functional teams to enhance customer experience and drive innovation in property management software. The role is remote, with a focus on continuous evaluation of processes and product performance. This is a three-month contract with the potential for extension, classified as outside IR35.

Key Responsibilities:

• Understand complex business needs through comprehensive requirements analysis and stakeholder engagement.
• Write user stories for the customer portal and manage them using JIRA.
• Advise product and leadership teams with detailed specifications for development efforts.
• Continuously evaluate processes and business needs to drive innovation.
• Assess and validate product requests, providing clear descriptions of business problems.
• Generate various artefacts, including technical tickets and structured documents.
• Understand service delivery models and their relation to product platforms.
• Collect and analyze feedback from staff and customers to refine product requirements.
• Conduct analysis on new product features and propose solutions.
• Support feature validation through user testing and feedback loops.
• Establish KPIs for product launches and analyze product performance for optimizations.
• Contribute insights on market trends and emerging technologies.

Key Skills:

• Expertise in evaluating complex needs and guiding product development.
• Experience in digital transformation environments.
• Skilled in engaging with cross-functional teams and workflow mapping.
• Analytical skills to enhance customer service through technology.
• Experience with Microsoft Dynamics is a plus.
• Background in the service industry is ideal.
• Previous experience in product development within a service industry is advantageous.

Salary (Rate): 550.00

City: London

Country: United Kingdom

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT