Summary: The Business Analyst role involves engaging with stakeholders to understand complex business needs and translating them into actionable user stories for a customer portal. The position requires collaboration with cross-functional teams to enhance customer experience and drive innovation in a rapidly evolving SaaS environment. The role is remote, initially for a 3-month contract with potential for extension, and classified as outside IR35. The ideal candidate will possess strong analytical skills and a user-focused mindset to guide product development effectively.

Key Responsibilities:

• Play a key role in understanding complex business needs through comprehensive requirements analysis, engaging stakeholders across different business units.
• Write user stories for the customer portal, using JIRA to track and manage progress.
• Advise product and leadership teams by distilling key insights into detailed specifications that guide development efforts and enable strategic decision-making.
• Continuously evaluate processes and business needs, driving innovation and transformation as business and technology evolve rapidly.
• Assess and validate product requests, providing deep analysis of business problems that need to be addressed and describing them in clear and unambiguous terms.
• Generate artefacts in various forms, from technical ticketing systems to structured documents and non-technical presentations.
• Gain a thorough understanding of the service delivery models used within the organisation and how service delivery relates to the product platforms.
• Collect, analyse, and synthesise staff and customer feedback along with market research to refine product requirements.
• Conduct detailed analysis of how new product features impact business processes and propose common solutions.
• Support feature validation during development through user testing and feedback loops in collaboration with the Design team.
• Establish KPIs and metrics for product launches, regularly analyse product performance, and make data-driven recommendations for optimisations and improvements.
• Continuously contribute insights on market trends, competitive landscapes, and emerging technologies to foster innovation.

Key Skills:

• Expertise in evaluating complex needs, guiding product development, and advising on innovative solutions.
• Experience working with non-technical businesses or in environments undergoing digital transformation.
• Skilled in engaging with cross-functional teams, workflow mapping, and identifying growth opportunities through technology.
• Passionate about using analytical skills to enhance customer service via technology, improving efficiency and guiding digital transformation.
• Experience with Microsoft Dynamics is a plus, but not essential.
• Experience working in the service industry is ideal.
• Previous experience working with product development in a service industry is advantageous.

Salary (Rate): £550

City: London

Country: United Kingdom

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT