Business Analyst - Website Operating Model
We are seeking an experienced Business Analyst to support a major digital transformation programme focused on defining and enhancing a Website Operating Model. This role will play a key part in understanding current processes, identifying improvement opportunities, and delivering a range of critical discovery and analysis outputs.
This opportunity is ideal for a Business Analyst with strong experience across website projects, digital operating models, customer journey mapping, and BPMN process modelling.
Key Skills & Experience
- Proven experience as a Business Analyst on Website Operating Model projects
- Strong BPMN process modelling experience
- Requirements elicitation and documentation, including:
- Functional requirements
- Non-functional requirements
- Excellent stakeholder management and workshop facilitation skills
- Experience documenting and analysing current-state and future-state processes
- Experience working on website builds, website transformation projects, or digital operating models
- Strong analytical and communication skills
Key Deliverables
- You will be responsible for producing and supporting the following outputs:
- BPMN process maps
- Website journey inventory
- Website analytics findings and insights
- High-level requirements catalogue
- Functional and non-functional requirement themes
- Current-state customer journey maps
- Future-state customer journey maps
- Stakeholder workshop outputs
- Prioritisation recommendations
- Discovery findings and recommendations report
Desirable Experience
- Utilities or water industry experience
- Experience working within large-scale enterprise digital transformation programmes
- Knowledge of website governance and operating models
Rate:
Not specified
Location:
Huntingdon
IR35 Status:
Inside
Remote Status:
Remote
Industry:
Data & Analytics
Seniority Level:
Not Specified