Business Analyst - Financial Services Remediation

Key Responsibilities

• Support the delivery of large-scale Financial Services customer remediation and redress activity
• Define and document customer populations, eligibility criteria and remediation requirements
• Translate complex regulatory, policy and operational rules into clear business and functional requirements
• Support the development and validation of redress and calculation logic
• Analyse large and complex datasets to identify impacted customer populations, trends and anomalies
• Define and document remediation processes and operational procedures
• Support testing, reconciliation and validation activities
• Investigate data, calculation and process issues and identify root causes
• Work closely with Data, Technology, Operations, Compliance and other programme stakeholders
• Manage changing requirements within a complex regulatory environment
• Produce high-quality requirements, process documentation, analysis and supporting artefacts
• Support issue resolution through to successful remediation outcomes

Essential Experience

• Financial Services remediation experience is a MUST HAVE.
• Proven experience as a Business Analyst within Financial Services/Banking
• Direct experience working on customer remediation, redress or regulatory remediation programmes
• Strong understanding of remediation processes, customer populations and eligibility criteria
• Experience working with redress, compensation or calculation logic
• Strong data analysis skills, including experience working with large datasets
• Experience across testing, reconciliation, validation and issue investigation
• Excellent stakeholder management skills across business and technical teams
• Ability to interpret complex regulatory and operational requirements and translate them into clear, actionable requirements
• Strong analytical and problem-solving skills
• Experience working in complex, large-scale programmes with evolving requirements

Desirable Experience

• Motor Finance
• Motor Finance commissions
• Large-scale customer redress
• Commission remediation
• Complaints remediation
• FCA/regulatory remediation
• Customer compensation programmes
• High-volume customer population analysis
• Complex redress or calculation exercises

Contract Details

Role: Senior Business Analyst - Financial Services Remediation

Rate: Up to £425 per day

IR35: Outside IR35

Contract: Contract

Sector: Financial Services

Please note: Previous Financial Services remediation experience is essential for this role. Candidates without direct experience in Financial Services remediation will not be considered.