Sr. Business Analyst to join our expanding Portals Product Management team responsible for managing all our Customer Portals.
Bachelor s degree in Business Management, IT or related field
Previous experience in Data Center industry is preferred but not required
Minimum 7+ years of business analysis experience
Working knowledge of customer portals/customer-facing web applications - is a plus
Experience with Salesforce or similar CRM systems
Experience with ServiceNow
Expertise with Microsoft Office tools such as Visio, PPT, Word, etc.
Ability to work independently with little supervision
Strong team player able to develop strategies and action plans and share results
Ability to foster strong partner and customer relationships
Strong presentation and facilitation skills; excellent verbal and written communication skills
Demonstrated ability to build and maintain effective working relationships at all levels of the organization
Must be able to negotiate and/or influence others to gain support for the company's needs as they change