Business Analyst CCW/CCW-R

Greetings,

I hope you’re doing well.

Hi, my name is Soumen, and I'm a Senior IT Recruiter with InfiCareTech. We're hiring for an BA(CCW/CCW-R) /// Remote// Contract. If you're open to new opportunities, please share your updated resume, current location, and work authorization. I'd be happy to connect!

BA(CCW/CCW-R)

Remote

Contract

• 8+ years experience in IT and Hands-on experience with applications such as workspace, CCW & CCW_R, and understanding of downstream and upstream impacts.
• Cisco Quoting and Deal experienced and Collaborated closely with stakeholders to define product vision and strategy, aligning business objectives with partner needs and improving stakeholder
• Analyze the service install base coverage of customers and provide resolutions for disputes.
• Accurate True forward order creation and should assist with holds management and fulfillment/closure.
• Log incidents with IT for Services EA technical issues and track them for long-term fixes.
• Work-level instructions with detailed instructions and process flows should be created whenever there is a change in process or policies.
• Conduct business analysis of current system capabilities and challenges, document manual steps, work with RPMs and IT to enable the enhancements/automations.
• Ability to collaborate with cross-functional teams such as Partners, IT & RPMs, etc., explain the problem statement, and work towards resolutions.