Role
Business Analyst - AI & CRM Solutions (Life Sciences)
Domain: Life Sciences, Pharmaceutical Commercial Operations, Customer Engagement
Skills/Tech Stack/Product & Domain Knowledge Snapshot
- CRM Platforms: Veeva CRM
- AI & Automation: Microsoft Copilot, Generative AI, Conversational AI, Intelligent Automation
- Business Analysis: Requirements Elicitation, User Stories, Process Mapping, Gap Analysis
- Stakeholder Management & Workshop Facilitation
- Agile Delivery: Jira, Azure DevOps, Confluence
- Data Analysis & Reporting
- CRM Integrations & Digital Customer Engagement Platforms
- SDLC, UAT, Change Management, Adoption Support
Role Summary:
Our client is seeking an experienced Business Analyst with expertise in Life Sciences CRM processes and a strong understanding of AI-driven business solutions.
The role will partner with business stakeholders, product teams, and technology teams to identify opportunities for AI-enabled process improvements and customer engagement transformation.
The candidate will translate business needs into actionable requirements, support solution evaluation, and drive successful implementation of CRM and AI initiatives.
The ideal candidate will bring a combination of Life Sciences domain knowledge, CRM expertise, analytical thinking, and stakeholder management capabilities.
Skills:
- 10+ years of Business Analysis experience with at least 4+ years supporting CRM initiatives.
- Strong understanding of Life Sciences commercial operations, customer engagement, and CRM processes.
- Experience with Veeva CRM, Salesforce, Dynamics 365, or similar CRM platforms.
- Understanding of AI, Generative AI, Copilot, automation, and emerging digital technologies.
- Proven experience in requirements gathering, business process analysis, and solution definition.
- Strong stakeholder management and workshop facilitation skills.
- Experience translating business requirements into user stories, functional specifications, and acceptance criteria.
- Experience supporting Agile/Scrum delivery teams.
- Strong analytical and problem-solving skills.
- Experience supporting UAT, change management, training, and business adoption activities.
- Excellent written and verbal communication skills.
Job Description
This role will help shape and accelerate AI-enabled transformation initiatives within Life Sciences commercial operations.
The individual will bridge business and technology teams to ensure CRM and AI solutions address real business needs and deliver measurable value.
Success in this role will improve customer engagement processes, user productivity, and operational efficiency.
The insights and requirements developed by this role will directly influence future CRM and AI solution adoption across the organization.
Partner with business stakeholders to understand goals, challenges, and operational processes.
Analyze existing CRM workflows and identify opportunities for process optimization and AI adoption.
Facilitate discovery workshops, requirement gathering sessions, and stakeholder discussions.
Document business requirements, user stories, process flows, and functional specifications.
Support evaluation and implementation of CRM enhancements and AI-enabled capabilities.
Collaborate with product owners, architects, developers, and testing teams throughout the project lifecycle.
Define acceptance criteria and support user acceptance testing activities.
Analyze business data and user feedback to identify opportunities for continuous improvement.
Support change management, user training, and adoption initiatives.
Track requirements traceability and ensure alignment between business objectives and delivered solutions.
Prepare executive-ready summaries, recommendations, and solution proposals.
Act as a trusted advisor between business and technology teams.