BPO Program Manager with SAS exp

Summary: The BPO Program Manager role is a remote position requiring executive-level communication skills. The candidate will manage incoming requests, collaborate with stakeholders to document business requirements, and ensure high-quality delivery across Tax and Global Accounting teams. Strong experience with intake tools and the ability to translate requests into actionable items is essential, along with familiarity in a SAS environment.

Key Responsibilities:

• Manage and triage incoming requests from stakeholders.
• Gather and document clear business requirements.
• Convert business requirements into structured inputs for prioritization and delivery.
• Utilize intake/ticketing tools for backlog management.
• Coordinate with stakeholders to ensure data accuracy and process consistency.
• Translate ambiguous requests into actionable work items.
• Ensure smooth execution in a fast-paced environment.

Key Skills:

• Strong experience with intake/ticketing tools (Workfront/Jira/ServiceNow).
• Experience in backlog management.
• Stakeholder coordination skills.
• Ability to translate ambiguous requests into actionable items.
• Experience in a SAS environment.

Salary (Rate): £60,000 yearly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: Executive

Industry: Other