BPO Program Manager Remote Location

Summary: The BPO Analyst role focuses on managing and triaging incoming requests while collaborating with stakeholders to document business requirements. The position involves converting these requirements into structured inputs for prioritization and delivery within Tax and Global Accounting teams. The ideal candidate will have strong experience with intake ticketing tools and the ability to translate ambiguous requests into actionable work items. Ensuring data accuracy and process consistency in a fast-paced environment is also a key expectation.

Key Responsibilities:

• Manage and triage incoming requests
• Partner with stakeholders to gather and document clear business requirements
• Convert requirements into structured, high-quality inputs for prioritization and delivery
• Backlog management and stakeholder coordination
• Translate ambiguous requests into actionable work items
• Ensure data accuracy and process consistency

Key Skills:

• Strong experience with intake ticketing tools (Workfront, Jira, ServiceNow)
• Backlog management
• Stakeholder coordination
• Ability to translate ambiguous requests into actionable work items
• Attention to data accuracy and process consistency

Salary (Rate): £70 yearly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other