BMC Helix Consultant
Posted 1 week ago by 1752739620
Negotiable
Outside
Remote
USA
Summary: The Senior BMC Helix Consultant role is focused on supporting the design, development, and maintenance of enterprise ITSM solutions, specifically utilizing BMC Helix Digital Workplace and Business Workflows. The position requires a seasoned professional with extensive experience in BMC technologies and a strong understanding of ITIL processes. The consultant will work primarily on-site in Houston, TX, with some remote flexibility, and will be responsible for leading architecture and integration efforts. This is a temporary 6-month contract position with a focus on enhancing service management capabilities.
Key Responsibilities:
- Design, develop, and maintain BMC Remedy workflows, forms, reports, dashboards, Developer Studio, Innovation Suite, and DWP Catalog.
- Develop and maintain BMC Helix Business Workflows and Digital Workplace solutions.
- Lead architecture, configuration, and deployment of BMC Helix solutions.
- Design and implement integrations with enterprise systems (e.g., identity management, service desks).
- Troubleshoot complex issues across the full technology stack (application, database, network, OS, client).
- Collaborate with stakeholders to gather requirements and deliver scalable, maintainable solutions.
- Develop custom utilities and enhancements to extend BMC Helix capabilities.
- Provide mentorship and knowledge transfer to internal teams.
- Participate in beta testing, early access programs, and community engagement initiatives.
Key Skills:
- 3+ years of BMC Helix/Remedy development experience.
- 5+ years of hands-on experience with BMC Remedy/Helix platforms.
- Strong knowledge of BMC Remedy ITSM architecture, data model, workflows, and forms.
- Experience with BMC Digital Workplace and Business Workflows.
- Proficiency in troubleshooting across application, database, and infrastructure layers.
- Strong understanding of ITIL processes and service management best practices.
- Excellent communication, documentation, and stakeholder engagement skills.
- Ability to work well within a team.
- Experience with BMC Innovation Studio and familiarity with BMC Remedy ITSM integrations.
- REST API Experience is a big plus.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
ONLY W2 APPLICANTS NEEDED
Job: Senior BMC Helix Consultant
Location: Houston, TX 77002
Term: 6-month contract
Interview Process: 30-minute Zoom video Call | 1 hour in person IV
Parking Reimbursement: Yes. Travel will be expensed.
Hours: 5 days a week onsite | 7:30am-5:30pm | **Fridays are half days (7:30am-12:30pm) ** (totaling 40 hrs./week) OR see below.
Remote: Yes. This position prefers that support be performed on-site. Remote candidates will be considered only if available to be on-site in the first week and periodically, with advanced notice.
CLIENT DOES NOT NEED -
1. Lack of BMC Business Workflows development and case management
2. Lack of relevant recent versions and development in newer technology.
Expertise:
DWP Catalog experience, BWF, Dashboards, and Innovation Studio will really help with what the team needs. Training someone fully on multiple missing skills is not an option at this time.
MUST HAVE SKILLS:
BMC Digital Workplace
BMC Business Workflows
ITSM -Strong understanding of ITIL processes and service management best practices.
Excellent communication, documentation, and stakeholder engagement skills.
Ability to work well within a team. Job Description:
We are seeking a highly skilled and experienced Senior BMC Helix Consultant to support the design, development, and maintenance of our enterprise ITSM solutions. This temporary role is ideal for a seasoned professional with deep expertise in BMC Helix Digital Workplace, Business Workflows, Innovation Studio, ITSM, and Remedy AR System. This is a key role in enhancing our service management capabilities, supporting integrations, and ensuring the stability and performance of our BMC Helix environment.
Responsibilities:
Design, develop, and maintain BMC Remedy workflows, forms, reports, dashboards, Developer Studio, Innovation Suite, and DWP Catalog.
Develop and maintain BMC Helix Business Workflows and Digital Workplace solutions.
Lead architecture, configuration, and deployment of BMC Helix solutions.
Design and implement integrations with enterprise systems (e.g., identity management, service desks).
Troubleshoot complex issues across the full technology stack (application, database, network, OS, client).
Collaborate with stakeholders to gather requirements and deliver scalable, maintainable solutions.
Develop custom utilities and enhancements to extend BMC Helix capabilities.
Provide mentorship and knowledge transfer to internal teams.
Participate in beta testing, early access programs, and community engagement initiatives.
Qualifications:
Experience:
3+ years of BMC Helix/Remedy development experience.
5+ years of hands-on experience with BMC Remedy/Helix platforms.
Proven track record in enterprise ITSM implementations and integrations.
Helix Digital Workplace Advanced 20.x and greater.
Helix Digital Workplace Catalog 19.x and greater.
Helix ITSM 19.x (Professional) and greater. Technical Skills:
Strong knowledge of BMC Remedy ITSM architecture, data model, workflows, and forms.
Experience with BMC Digital Workplace and Business Workflows.
Proficiency in troubleshooting across application, database, and infrastructure layers.
Other:
Strong understanding of ITIL processes and service management best practices.
Excellent communication, documentation, and stakeholder engagement skills.
Ability to work well within a team. Preferred
Experience with BMC Innovation Studio.
Familiarity with BMC Remedy ITSM integrations.
REST API Experience is a big plus.