BMC Control-M Operations Support Analyst

Job Description

The Operations Support (PS1) will be responsible for production batch scheduling, monitoring, troubleshooting, and operational support across mainframe and distributed/client-server environments.

Approximately 75% of the role will involve scheduling jobs using BMC Control-M/Enterprise Manager (EM), including temporary and permanent modifications to existing job schedules.

The remaining 25% will involve managing, monitoring, and analyzing mainframe and distributed systems batch workloads, troubleshooting job abends, and communicating with programmers and support teams to resolve issues.

Detailed Day-to-Day Responsibilities

• Schedule pre-defined jobs using BMC Control-M/EM.
• Manage and maintain calendars within Control-M/EM.
• Make temporary and permanent modifications to existing job schedules.
• Manage batch workloads in a Production Control environment.
• Monitor both mainframe and distributed/client-server applications.
• Identify and resolve common job abends.
• Utilize JCL to troubleshoot and resolve batch-job issues.
• Monitor alert and shout messages and determine the severity of issues.
• Alert appropriate support staff when problems develop.
• Escalate issues to management when SLAs may be jeopardized.
• Document incidents and problems clearly using ServiceNow Incidents and Incident Tasks.
• Communicate effectively with programmers, support staff, and management.
• Use TSO/ISPF to analyze job status and identify batch-job issues.
• Utilize system monitoring tools such as Nagios, IP Monitor, and Tivoli.
• Maintain clear and accurate documentation of production issues and resolutions.

Required Skills & Experience

• 2–5 years of experience with BMC Control-M for scheduling jobs.
• 2–5 years of experience managing batch jobs using BMC Control-M.
• 2–5 years of experience using BMC Enterprise Manager for scheduling batch jobs.
• 2–5 years of experience using BMC Enterprise Manager for managing batch jobs.
• 2–5 years of experience managing batch workloads on AJF for both mainframe and client-server applications.
• 2–5 years of experience identifying and resolving job abends using JCL.
• 2–5 years of experience analyzing alert and/or shout messages, determining severity, and following escalation procedures when SLAs may be jeopardized.
• 2–5 years of experience communicating production issues clearly to support staff.
• 2–5 years of experience documenting production problems and providing detailed written summaries.
• 2–5 years of experience using TSO/ISPF to analyze job status and identify batch-job issues.
• 2–5 years of experience recognizing server problems using Nagios, IP Monitor, and Tivoli.

Desired Skills & Experience

• Advanced experience analyzing and managing batch workloads on AJF using BMC Control-M and Enterprise Manager.
• Strong experience identifying and resolving common abends using JCL.
• Familiarity with batch-job alert and shout messages and established escalation procedures.
• Strong verbal and written communication skills.
• Experience with Nagios, IP Monitor, Tivoli, TSO/ISPF, JCL, Control-M, and Enterprise Manager or similar job-scheduling tools.
• Familiarity with ServiceNow Incidents and Tasks.