AWS Support Analyst
Posted 5 days ago by ConglomerateIT
Negotiable
Undetermined
Remote
Remote or California Hot Springs, California
Summary: The AWS Support Analyst role involves monitoring, troubleshooting, and maintaining AWS cloud infrastructure, with a focus on AWS Connect telephony integrations. Candidates are expected to have significant IT experience and relevant AWS certifications. The position is remote, allowing flexibility while supporting cloud-based communication solutions. The role is integral to ensuring operational stability and seamless connectivity for clients' technological investments.
Key Responsibilities:
- Monitor, troubleshoot, configure, and maintain AWS cloud infrastructure
- Support and manage AWS Connect telephony integrations
- Work with API integrations and bridges connecting AWS Connect to CRM and ITSM platforms such as:
- Salesforce
- ServiceNow
- Ensure seamless connectivity and operational stability of cloud-based communication solutions
Key Skills:
- Bachelor's degree with 6+ years of overall IT experience
- Must hold a current AWS Certified CloudOps Engineer Associate certification
- Candidates with an AWS Associate-level certification (such as AWS Certified Support Engineer Associate or equivalent) are also encouraged to apply
- Hands-on experience with AWS Connect administration and troubleshooting
- Experience integrating AWS services with Salesforce and ServiceNow
- Strong understanding of cloud operations, incident resolution, and API-based integrations
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Title: AWS Support Analyst
Location: California (Remote)
Required Qualifications
-
Bachelor's degree with 6+ years of overall IT experience
-
Must hold a current AWS Certified CloudOps Engineer Associate certification
-
Candidates with an AWS Associate-level certification (such as AWS Certified Support Engineer Associate or equivalent) are also encouraged to apply
Key Responsibilities
-
Monitor, troubleshoot, configure, and maintain AWS cloud infrastructure
-
Support and manage AWS Connect telephony integrations
-
Work with API integrations and bridges connecting AWS Connect to CRM and ITSM platforms such as:
-
Salesforce
-
ServiceNow
-
-
Ensure seamless connectivity and operational stability of cloud-based communication solutions
Preferred Skills
-
Hands-on experience with AWS Connect administration and troubleshooting
-
Experience integrating AWS services with Salesforce and ServiceNow
-
Strong understanding of cloud operations, incident resolution, and API-based integrations
Founded in 2014, is a global leader in delivering innovative IT solutions and services. Headquartered in the USA with a presence in the UK, Canada, and India, we specialize in offering industry-leading expertise and cutting-edge products that help our clients maximize their technological investments. Our focus on best-in-class solutions, a highly knowledgeable team, and proactive talent mapping ensure we remain at the forefront of the IT industry.
ConglomerateIT is driven by our Center for Excellence and Innovation, an initiative dedicated to keeping us ahead in a rapidly evolving technology landscape. We understand that building strong relationships is key to our success, and this commitment has enabled us to partner with Fortune 500 companies and leading system integrators worldwide. Our ability to provide local talent on a global scale ensures that we can meet the contingent project requirements of our clients efficiently and effectively.