AWS solution architecture with AWS connects + Contact Center / only W2 / Remote
Posted 1 week ago by 1761725896
Negotiable
Outside
Remote
USA
Summary: The role is for Contact Center Engineers with expertise in AWS Connect to support a client remotely. Candidates should possess extensive experience with legacy contact center vendors and AWS services, along with a strong background in telephony and scripting. The position requires a deep understanding of contact center technologies and an AWS Solution Architect certification.
Key Responsibilities:
- Develop, implement, and manage AWS Connect environments.
- Integrate telephony solutions with CRMs like Salesforce and Zendesk.
- Design and manage contact center technologies including Network Engineering and Voice systems.
- Utilize scripting languages such as Python and JavaScript for automation.
- Collaborate with clients to deliver custom solutions.
Key Skills:
- 7-8 years of experience in Contact Center engineering.
- Proficiency in AWS Connect and AWS services (Lambda, S3, CloudWatch).
- Experience with telephony systems and scripting (Python, JavaScript).
- Understanding of CRM integrations and CTI.
- AWS Solution Architect certification.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Title: Contact Center Engineers with AWS Connect experience to support client
Remote
CalHEERS
Required Skills:
Must have prior Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco, and/or NICE. Looking for engineers with 7-8 years of experience, also skilled in AWS Connect, AWS services (such as Lambda, S3, CloudWatch), telephony, scripting with Python and JavaScript, and integration with CRMs (like Salesforce and Zendesk) and custom solutions.
Individuals should have at least 5 years experience developing, implementing, and managing AWS Connect environments and hold an AWS Solution Architect certification. Must understand the entire ecosystem around contact center technologies, including things like Network Engineering, Voice systems design, Unified Communications, PSTN and Carrier technologies, CRM integrations and CTI, API development etc.