AWS DevOps Engineer
Posted 1 day ago by Jobserve
£400 Per day
Inside
Remote
England
Summary: We are looking for an experienced AWS Developer to join a technology team dedicated to creating cloud-based contact centre solutions using Amazon Connect and AWS technologies. The role involves designing, implementing, and optimizing scalable contact centre platforms while collaborating with various stakeholders. Candidates should have experience with cloud contact centre migrations and enterprise telephony platforms. This position is remote and offers a competitive day rate.
Key Responsibilities:
- Design and implement scalable Amazon Connect solutions using Infrastructure as Code principles
- Build and configure custom CCPs, contact flows, IVRs, routing profiles, queues, and agent hierarchies
- Develop automation scripts and workflow enhancements across AWS environments
- Support platform upgrades, migrations, and feature implementations
- Integrate Amazon Connect with CRMs, ticketing systems, and workforce management platforms
- Implement reporting and analytics solutions using AWS-native tooling
- Leverage AI and ML services such as Amazon Lex and Amazon Polly to enhance customer interactions
- Monitor platform performance, security, compliance, and operational resilience
- Troubleshoot voice, routing, and infrastructure-related issues proactively
- Work collaboratively with technical and business stakeholders to deliver project outcomes
- Provide operational support, documentation, and knowledge transfer to internal teams
- Follow implementation standards, governance, and change control processes
Key Skills:
- Strong experience across AWS services and Infrastructure as Code
- Experience securing AWS environments and working with IAM
- Experience delivering cloud-based contact centre solutions
- Strong Scripting or programming skills (Python, JavaScript, etc.)
- Experience with DevOps tooling and CI/CD pipelines
- Strong understanding of contact centre architecture and integrations
- Experience with platform migrations from Legacy contact centre environments
- Experience with services such as Amazon Connect, Lambda, DynamoDB, API Gateway, CloudWatch, CloudTrail, EventBridge, S3, Kinesis, Step Functions, Amazon Lex, CloudFront, Terraform/CloudFormation
- Strong problem-solving and troubleshooting skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Comfortable working independently and managing multiple priorities
- Customer-focused mindset with strong stakeholder management capability
- Adaptable and pragmatic approach within fast-paced environments
- Strong collaboration and relationship-building skills
- Experience with enterprise contact centre platforms and migrations
- Exposure to AI-enabled customer engagement tooling
- Understanding of voice infrastructure and telephony integrations
- Experience operating within large-scale enterprise environments
Salary (Rate): £400 per day
City: undetermined
Country: England
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
AWS Developer
Location: Remote
Day Rate: £400 per day (Inside IR35)
Length: 6 months
Job Type: Contract
Overview:
We are seeking an experienced AWS Developer to join a growing technology team focused on delivering cloud-based contact centre solutions using Amazon Connect and wider AWS technologies. The role will focus on designing, implementing, supporting, and optimising scalable contact centre platforms across voice, chat, and digital channels. You'll work closely with stakeholders across engineering, operations, and business teams to deliver robust customer engagement solutions and platform enhancements. Experience with cloud contact centre migrations and enterprise telephony platforms is highly desirable.
Key Responsibilities:
- Design and implement scalable Amazon Connect solutions using Infrastructure as Code principles
- Build and configure custom CCPs, contact flows, IVRs, routing profiles, queues, and agent hierarchies
- Develop automation scripts and workflow enhancements across AWS environments
- Support platform upgrades, migrations, and feature implementations
- Integrate Amazon Connect with CRMs, ticketing systems, and workforce management platforms
- Implement reporting and analytics solutions using AWS-native tooling
- Leverage AI and ML services such as Amazon Lex and Amazon Polly to enhance customer interactions
- Monitor platform performance, security, compliance, and operational resilience
- Troubleshoot voice, routing, and infrastructure-related issues proactively
- Work collaboratively with technical and business stakeholders to deliver project outcomes
- Provide operational support, documentation, and knowledge transfer to internal teams
- Follow implementation standards, governance, and change control processes
Required Experience & Skills
Technical Experience:
- Strong experience across AWS services and Infrastructure as Code
- Experience securing AWS environments and working with IAM
- Experience delivering cloud-based contact centre solutions
- Strong Scripting or programming skills (Python, JavaScript, etc.)
- Experience with DevOps tooling and CI/CD pipelines
- Strong understanding of contact centre architecture and integrations
- Experience with platform migrations from Legacy contact centre environments
Experience with services such as:
- Amazon Connect
- Lambda
- DynamoDB
- API Gateway
- CloudWatch
- CloudTrail
- EventBridge
- S3
- Kinesis
- Step Functions
- Amazon Lex
- CloudFront
- Terraform/CloudFormation
Soft Skills:
- Strong problem-solving and troubleshooting skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Comfortable working independently and managing multiple priorities
- Customer-focused mindset with strong stakeholder management capability
- Adaptable and pragmatic approach within fast-paced environments
- Strong collaboration and relationship-building skills
Desirable Experience:
- Experience with enterprise contact centre platforms and migrations
- Exposure to AI-enabled customer engagement tooling
- Understanding of voice infrastructure and telephony integrations
- Experience operating within large-scale enterprise environments