AWS Developer

Summary: The AWS Developer role involves designing, building, and supporting cloud-based contact center solutions using Amazon Connect and the AWS ecosystem. The position requires collaboration with engineering, operations, and business teams to enhance customer engagement platforms across various channels. Candidates should have experience with Amazon Connect and cloud contact center migrations. This is a remote position with a focus on delivering scalable solutions.

Key Responsibilities:

• Design, build and support Amazon Connect solutions using Infrastructure as Code.
• Develop and configure contact flows, IVRs, routing profiles, queues and custom CCPs.
• Build automation and serverless solutions using AWS services.
• Support platform upgrades, enhancements and migration activities.
• Integrate Amazon Connect with CRM, workforce management and third-party applications.
• Develop reporting and monitoring using AWS-native tools.
• Implement AI capabilities using services such as Amazon Lex and Polly.
• Monitor platform performance, availability, security and compliance.
• Troubleshoot voice, routing and infrastructure issues.
• Produce technical documentation and support knowledge transfer.
• Work closely with technical and business stakeholders to deliver project objectives.
• Follow governance, security and change management standards.

Key Skills:

• Strong AWS development experience.
• Experience with Infrastructure as Code (Terraform or CloudFormation).
• Knowledge of AWS security and IAM.
• Strong Python, JavaScript or similar Scripting experience.
• Experience with CI/CD pipelines and DevOps practices.
• Understanding of contact centre architecture and integrations.
• Experience supporting cloud contact centre implementations or migrations.
• Experience with Amazon Connect.
• Experience with AWS Lambda.
• Experience with DynamoDB.
• Experience with API Gateway.
• Experience with CloudWatch.
• Experience with CloudTrail.
• Experience with EventBridge.
• Experience with S3.
• Experience with Kinesis.
• Experience with Step Functions.
• Experience with Amazon Lex.
• Experience with CloudFront.
• Experience with Terraform.
• Strong troubleshooting and analytical skills.
• Excellent communication with technical and non-technical stakeholders.
• Able to work independently and manage competing priorities.
• Customer-focused with strong stakeholder management skills.
• Collaborative, adaptable and delivery-focused.

Salary (Rate): £400 per day

City: London

Country: UK

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

AWS Developer

Location: Remote
Day Rate: £400 per day (Inside IR35)
Length: 6 Months

Overview:

We're looking for an experienced AWS Developer to help deliver and enhance cloud-based contact centre solutions using Amazon Connect and the wider AWS ecosystem. You'll design, build and support scalable customer engagement platforms across voice and digital channels, working closely with engineering, operations and business teams. Experience with Amazon Connect and cloud contact centre migrations is highly desirable.

Key Responsibilities:

• Design, build and support Amazon Connect solutions using Infrastructure as Code.
• Develop and configure contact flows, IVRs, routing profiles, queues and custom CCPs.
• Build automation and serverless solutions using AWS services.
• Support platform upgrades, enhancements and migration activities.
• Integrate Amazon Connect with CRM, workforce management and third-party applications.
• Develop reporting and monitoring using AWS-native tools.
• Implement AI capabilities using services such as Amazon Lex and Polly.
• Monitor platform performance, availability, security and compliance.
• Troubleshoot voice, routing and infrastructure issues.
• Produce technical documentation and support knowledge transfer.
• Work closely with technical and business stakeholders to deliver project objectives.
• Follow governance, security and change management standards.

Required Skills & Experience:

AWS & Development

• Strong AWS development experience.
• Experience with Infrastructure as Code (Terraform or CloudFormation).
• Knowledge of AWS security and IAM.
• Strong Python, JavaScript or similar Scripting experience.
• Experience with CI/CD pipelines and DevOps practices.
• Understanding of contact centre architecture and integrations.
• Experience supporting cloud contact centre implementations or migrations.

AWS Technologies

Experience with a number of the following:

• Amazon Connect
• AWS Lambda
• DynamoDB
• API Gateway
• CloudWatch
• CloudTrail
• EventBridge
• S3
• Kinesis
• Step Functions
• Amazon Lex
• CloudFront
• Terraform

Soft Skills:

• Strong troubleshooting and analytical skills.
• Excellent communication with technical and non-technical stakeholders.
• Able to work independently and manage competing priorities.
• Customer-focused with strong stakeholder management skills.
• Collaborative, adaptable and delivery-focused.

Desirable:

• Experience migrating enterprise contact centre platforms.
• Exposure to AI-enabled customer engagement solutions.
• Knowledge of voice infrastructure and telephony integrations.
• Experience working within large enterprise environments.