AWS Connect "Solution Architecture" with "Contact Center"- (Remote - Only W2)
Posted 1 week ago by 1761663425
Negotiable
Outside
Remote
USA
Summary: The AWS Connect Engineer role focuses on supporting clients in the Contact Center domain, specifically utilizing AWS Connect and related technologies. Candidates should possess extensive experience with legacy contact center systems and AWS services. The position is remote and requires a strong background in telephony, scripting, and CRM integrations. A long-term commitment is expected, with a preference for W2 employment only.
Key Responsibilities:
- Support clients in the Contact Center environment using AWS Connect.
- Develop, implement, and manage AWS Connect environments.
- Integrate telephony systems with CRMs like Salesforce and Zendesk.
- Utilize AWS services such as Lambda, S3, and CloudWatch.
- Design and understand network engineering and voice systems.
- Develop APIs and custom solutions for contact center technologies.
Key Skills:
- 7-8 years of experience in Contact Center engineering.
- Proficiency in AWS Connect and AWS services.
- Experience with legacy contact center vendors (Genesys, Avaya, Cisco, NICE).
- Strong scripting skills in Python and JavaScript.
- At least 5 years of experience managing AWS Connect environments.
- AWS Solution Architect certification.
- Understanding of network engineering, voice systems design, and CRM integrations.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Position AWS Connect Engineer with Contact Center
Location Sacramento, CA (Remote)
Duration Long Term
Do not apply for C2C as its a W2 requirement
Job Description
Contact Center Engineers with AWS Connect experience to support client
Required Skills Must have prior Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco, and/or NICE.
Looking for engineers with 7-8 years of experience, also skilled in AWS Connect, AWS services (such as Lambda, S3, CloudWatch), telephony, scripting with Python and JavaScript, and integration with CRMs (like Salesforce and Zendesk) and custom solutions. Individuals should have at least 5 years experience developing, implementing, and managing AWS Connect environments and hold an AWS Solution Architect certification.
Must understand the entire ecosystem around contact center technologies, including things like Network Engineering, Voice systems design, Unified Communications, PSTN and Carrier technologies, CRM integrations and CTI, API development etc.