AWS Connect Engineer
Posted 1 day ago by Kainos Innovative Solutions Inc
Negotiable
Undetermined
Remote
Remote
Summary: The AWS Connect Engineer role requires senior-level expertise in Amazon Connect, particularly with AI integration and call center voice models. The position demands strong technical skills in integrating Salesforce Service Cloud Voice with Amazon Connect, alongside proficiency in Python programming. The engineer will also troubleshoot complex issues across Salesforce and AWS Connect platforms.
Key Responsibilities:
- Senior level expertise in Amazon Connect, especially with AI integration and call center voice models.
- Strong technical skills in Salesforce Service Cloud Voice and Amazon Connect integration.
- Proficiency in Python programming language.
- Experience with AI models such as Nova Sonics, Bedrock, and Model Context Protocol (MCP).
- Ability to troubleshoot complex issues involving both Salesforce and AWS Connect platforms.
Key Skills:
- Senior level expertise in Amazon Connect.
- Technical skills in Salesforce Service Cloud Voice integration.
- Proficiency in Python programming.
- Experience with AI models (Nova Sonics, Bedrock, MCP).
- Problem-solving skills for Salesforce and AWS Connect platforms.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: Senior
Industry: IT
Detailed Description From Employer:
- Senior level expertise in Amazon Connect, especially with AI integration and call center voice models.
- Strong technical skills in Salesforce Service Cloud Voice and Amazon Connect integration.
- Proficiency in Python programming language.
- Experience with AI models such as Nova Sonics, Bedrock, and Model Context Protocol (MCP).
- Ability to troubleshoot complex issues involving both Salesforce and AWS Connect platforms.