AWS Connect Developer

AWS Connect Developer

Posted 1 week ago by 1758695045

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Negotiable
Outside
Remote
USA
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Access Controls Amazon Athena Amazon Connect Amazon DynamoDB Amazon Lex Amazon Web Services (AWS) Application Programming Interface (API) Artificial Intelligence Automation Avaya (Telecommunications) Avaya Unified Communications Management AWS Identity And Access Management (IAM) AWS Lambda Constituent Relationship Management Customer Relationship Management (CRM) Software Data Encryption Data Security Encryption Genesys Lex (Software) Management Node.js Nodes (Networking) Salesforce ServiceNow SMS Software Development Systems Integration Twilio Webhooks Workflows Zoho Office Suite

Summary: The AWS Connect Developer role at Brillio/Centene requires a highly skilled individual with expertise in Node.js and Amazon Connect to design and develop customer engagement workflows. The position involves integrating Amazon Connect with various CRMs and enterprise applications, focusing on creating scalable and secure contact center solutions. The ideal candidate will possess strong technical skills and a problem-solving mindset to enhance customer interactions through automation and integration. This is a remote position classified as outside IR35.

Key Responsibilities:

  • Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.
  • Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.
  • Build and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.
  • Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms.
  • Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3).
  • Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation.
  • Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools.
  • Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.
  • Troubleshoot issues, optimize integrations, and deliver continuous improvements.

Key Skills:

  • 10+ years of software development experience, including 5+ years in Amazon Connect development.
  • Strong Node.js development skills (backend services, APIs, integrations).
  • Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting.
  • Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow).
  • Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations.
  • Solid understanding of IAM security, role-based access, and compliance requirements.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

AWS Connect Developer
Client- Brillio/ Centene

Overview

We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions.


Key Responsibilities

Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.

Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.

Build and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.

Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms.

Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3).

Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation.

Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools.

Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.

Troubleshoot issues, optimize integrations, and deliver continuous improvements.


Required Qualifications

10+ years of software development experience, including 5+ years in Amazon Connect development.

Strong Node.js development skills (backend services, APIs, integrations).

Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting.

Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow).

Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations.

Solid understanding of IAM security, role-based access, and compliance requirements.


Preferred Skills

Experience with Amazon Lex, Polly, and Transcribe for conversational AI.

Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API).

Background in contact center technologies such as Avaya, Genesys, or Twilio.

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