AWS Connect + Contact Center - (Remote W2 Only)
Posted 1 week ago by 1761723896
Negotiable
Outside
Remote
USA
Summary: The AWS Connect Engineer role focuses on supporting clients in the Contact Center domain, specifically utilizing AWS Connect and related technologies. Candidates should have extensive experience with legacy contact center systems and AWS services. The position is remote but also allows for work based in Sacramento, CA. This long-term role requires a strong background in contact center engineering and AWS certifications.
Key Responsibilities:
- Support clients in the implementation and management of AWS Connect environments.
- Utilize AWS services such as Lambda, S3, and CloudWatch in contact center solutions.
- Integrate telephony systems with CRMs like Salesforce and Zendesk.
- Develop and implement custom solutions and scripting using Python and JavaScript.
- Understand and manage the ecosystem surrounding contact center technologies.
Key Skills:
- 7-8 years of experience in contact center engineering.
- Experience with legacy contact center vendors such as Genesys, Avaya, Cisco, and/or NICE.
- Proficiency in AWS Connect and AWS services.
- Strong scripting skills in Python and JavaScript.
- AWS Solution Architect certification.
- Knowledge of Network Engineering, Voice systems design, Unified Communications, and API development.
Salary (Rate): undetermined
City: Sacramento
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Position AWS Connect Engineer with Contact Center
Location Sacramento, CA (Remote)
Duration Long Term
(W2 Only. Please don't apply for C2C)
Job Description
Contact Center Engineers with AWS Connect experience to support client
Required Skills Must have prior Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco, and/or NICE.
Looking for engineers with 7-8 years of experience, also skilled in AWS Connect, AWS services (such as Lambda, S3, CloudWatch), telephony, scripting with Python and JavaScript, and integration with CRMs (like Salesforce and Zendesk) and custom solutions. Individuals should have at least 5 years experience developing, implementing, and managing AWS Connect environments and hold an AWS Solution Architect certification.
Must understand the entire ecosystem around contact center technologies, including things like Network Engineering, Voice systems design, Unified Communications, PSTN and Carrier technologies, CRM integrations and CTI, API development etc.