AVT Technician
Posted Today by Motion Recruitment Partners, LLC
Negotiable
Undetermined
Remote
Remote or Hillsboro, Oregon
Summary: The AVT Technician role involves providing audio/visual support and services for a multibillion-dollar company, focusing on troubleshooting and maintaining AV systems. The position is a 9-month contract based in Hillsboro, OR, with responsibilities that include managing inventory, performing hardware repairs, and ensuring excellent customer service. The technician will also engage in daily responsibilities related to PC services and technical AV tasks, contributing to a collaborative workplace environment. Candidates must have a strong background in audio/visual technology and customer interaction skills.
Key Responsibilities:
- Prepare old equipment for re-dispositioning and e-waste handling.
- Manage inventory counts and update the peripheral tool regularly.
- Load balance equipment to different Intel and non-Intel sites.
- Load/unload assets into lockers.
- Update and close tasks in ServiceNow with all required fields correctly filled out or attached.
- Process assets returned from clients leaving the company; clean and test used systems for redeployment.
- Ensure all client inventory assets are stored and distributed in a clean and professional manner.
- Perform inter-department deliveries using company van (site specific).
- Diagnose and categorize the assets in non-available state in Service-Now.
- Perform basic to moderate hardware repairs and software troubleshooting.
- Engage external vendors for RMA replacement and out-of-scope maintenance.
- Manage site inventory and spares with the use of a database.
- Act as a point of contact for Level 2 technicians.
Key Skills:
- 3+ years audio/visual experience.
- Complete knowledge of live sound signal flow and troubleshooting integrated audio systems.
- Understanding of AMX/Extron Control System Functionality.
- Knowledge of Extron components and integrated AV signal paths.
- Excellent customer service skills and written/verbal communication skills.
- Knowledge of the Microsoft suite (Outlook, Excel, and Word primarily) and Windows.
- Ability to lift up to 35 lbs. solo and perform physical tasks for extended periods.
- Basic to moderate hardware and software troubleshooting skills.
Salary (Rate): undetermined
City: Hillsboro
Country: United States
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Our client is looking for an AVT Technician for a 9-month contract in Hillsboro, OR 97124.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 9 Months
Required Skills & Experience
- 3+ years audio/visual experience.
- Complete knowledge of live sound signal flow and must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet.
- Understands AMX/Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX/Extron devices).
- Understands Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
- May be required to travel between sites using a personal vehicle/company van.
- Must be able to lift up to 35 lbs. solo.
- May be required to walk/sit/stand/crawl/kneel for extended periods.
Excellent customer service skills and excellent written/verbal communication skills. - Knowledge of the Microsoft suite (Outlook, Excel, and Word primarily) and Windows.
What You Will Be Doing Daily Responsibilities
PC SERVICES
- Preparing old equipment for re-dispositioning and e-waste handling.
- Managing inventory counts and updating the peripheral tool regularly.
- Load balancing equipment to different Intel and non-Intel sites.
- Loading/unloading assets into lockers.
- Updating and closing tasks in ServiceNow with all required fields correctly filled out or attached.
- Closing tasks within their SLA (service level agreement) timeline, if not there is an
- exception/explanation for the breach recorded in the task.
- Processing assets returned from clients leaving the company; cleaning and testing used systems
- for redeployment.
- Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
- Sending emails to clients for asset collection.
- Opportunities to train to move into a more technical role.
- Performing inter department deliveries using company van (site specific).
- Picking up surplus equipment from users.
- Pulling new orders that come in on ServiceNow (ticketing system).
- Scrapping e-waste.
- Testing and cleaning laptops.
- Taking out trash/metal bins.
- Diagnose and categorize the assets in non-available state in Service-Now (no assets are to be in not available status for more than 10 days).
- Basic to moderate Hardware repairs and must be comfortable with replacing PC components and PC peripherals.
- Basic to moderate software troubleshooting and OS imaging required.
- Adjustment/troubleshooting of Monitors and docking stations in Hybrid Cube offices.
- Imaging of drives to a server location for Intel's legal department.
- Must be comfortable with working with clients directly in person, via phone, email, and instant message.
- Assisting with locating systems physically or by remote means of investigation during audits.
- Cross train for other positions within the team to provide backfill coverage.
- May be asked to join meetings with key stakeholders on special projects.
Technical - AVT
- Quickly troubleshooting AV systems with minimal use of BKMs.
- Engage external vendors for RMA replacement and out-of-scope maintenance.
- Improvise and use creative troubleshooting to work around rooms that are hard down.
- Building and maintaining IPL GC3 Files (removing and adding drivers).
- Updating Extron and AMX firmware for preventative maintenance.
- Requires an in-depth knowledge of the functionality of monitors, projectors, and video conferencing systems.
- Managing and completing the Quarterly Preventive Maintenance project.
- Creating/Resolving break/fix tickets by monitoring the client ticketing system.
- Engaging customers' requests for meeting support.
- Escalating large break/fix issues and workarounds to the VC Lead Technician.
- Manage site inventory and spares with the use of a database.
- Acting as a point of contact for Level 2 technicians.
- Engaging VC Lead on site for large project deployments and floor renovations, and escalations.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.