AVAYA Technical Program Manager
Posted 6 days ago by 1751525674
Negotiable
Outside
Remote
USA
Summary: The AVAYA Technical Program Manager role is a strategic and hands-on position focused on managing telephony transitions and transformations using AVAYA contact center technologies. The ideal candidate will possess strong program leadership and stakeholder management skills, ensuring seamless transitions and compliance with industry standards. This position requires deep technical fluency within the AVAYA ecosystem and collaboration with various stakeholders. The role is remote and spans a duration of 1-2 years.
Key Responsibilities:
- Lead the end-to-end transition of telephony and contact center systems to AVAYA platforms or hybrid environments.
- Manage migration and transformation programs, including greenfield deployments, tech refreshes, or legacy decommissions.
- Collaborate with enterprise stakeholders, engineers, AVAYA solution architects, and third-party vendors to ensure seamless transitions.
- Drive creation and execution of detailed transition plans, timelines, and risk mitigation strategies.
- Own program governance, reporting, and communication for AVAYA-centric initiatives.
- Ensure compliance with industry standards, documentation practices, and client security protocols.
- Oversee cross-functional team coordination and ensure project delivery aligns with business goals.
Key Skills:
- 7+ years of technical program/project management experience, with strong exposure to AVAYA technologies.
- Demonstrated success in leading telephony or contact center transitions, including system migrations, vendor transitions, or platform re-engineering.
- Strong hands-on or architectural knowledge of AVAYA Aura (Communication Manager, System/Session Manager), AVAYA Elite, Experience Portal, AES, CMS, IVR systems, SIP infrastructure, VoIP, WFO/WFM tools.
- Deep understanding of enterprise-scale transitions, integration planning, and cutover strategies.
- AVAYA certifications (ACIS, ACSS) are a strong plus.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Job Title: AVAYA Technical Program Manager
Location: Remote
Duration : 1-2 years
About the Role:
We are looking for a highly skilled Technical Program Manager (TPM) with deep expertise in AVAYA contact center technologies and a strong track record of managing telephony transitions and transformations.
This is a strategic and hands-on role, requiring exceptional program leadership, stakeholder management, and technical fluency across the AVAYA ecosystem.
Key Responsibilities:
Lead the end-to-end transition of telephony and contact center systems to AVAYA platforms or hybrid environments.
Manage migration and transformation programs, including greenfield deployments, tech refreshes, or legacy decommissions.
Collaborate with enterprise stakeholders, engineers, AVAYA solution architects, and third-party vendors to ensure seamless transitions.
Drive creation and execution of detailed transition plans, timelines, and risk mitigation strategies.
Own program governance, reporting, and communication for AVAYA-centric initiatives.
Ensure compliance with industry standards, documentation practices, and client security protocols.
Oversee cross-functional team coordination and ensure project delivery aligns with business goals.
Required Skills & Qualifications:
7+ years of technical program/project management experience, with strong exposure to AVAYA technologies.
Demonstrated success in leading telephony or contact center transitions, including system migrations, vendor transitions, or platform re-engineering.
Strong hands-on or architectural knowledge of:
AVAYA Aura (Communication Manager, System/Session Manager)
AVAYA Elite, Experience Portal, AES, CMS
IVR systems, SIP infrastructure, VoIP, WFO/WFM tools
Deep understanding of enterprise-scale transitions, integration planning, and cutover strategies.
AVAYA certifications (ACIS, ACSS) are a strong plus.
Zahid H Ansary
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